Optical Technician

Position Summary

The Optical Technician supports the delivery of high-quality vision care services by operating and maintaining all diagnostic equipment used in Digital Optometrics Virtual Eye Exams . This role ensures seamless patient flow through pre-testing, assists with virtual visits, handles prescription printing, contact lens fittings, and is responsible for accurately entering and billing all codes related to provider visits.

The technician serves as a key liaison between patients, providers, and the billing team to ensure an efficient and positive patient experience.

Key Responsibilities

Patient Care & Pre-Testing Welcome and prepare patients for virtual eye exams with a friendly and professional demeanor. Operate and maintain all pre-testing and diagnostic machines (e.g., autorefractor, tonometer, visual field analyzer, retinal camera, OCT, etc.) Accurately perform and document all required tests as directed by the optometrist.

Ensure all equipment is calibrated and functioning properly, reporting any issues promptly. Virtual Exam Support Connect patients to the Digital Optometrics virtual provider platform and ensure smooth communication throughout the exam. Assist the provider during virtual exams by following instructions for machine operation or patient positioning.

Print and provide finalized eyeglass or contact lens prescriptions to patients. Explain exam procedures and address basic patient questions regarding testing or next steps. Billing & Documentation Enter all billing codes for provider services accurately and in a timely manner. Submit charges and bill out codes to ensure compliant and efficient revenue capture.

Coordinate with the billing department to resolve discrepancies or denials. Maintain patient confidentiality in compliance with HIPAA regulations. Contact Lens & Optical Support Assist patients with contact lens insertion, removal, and trial fittings. Provide basic education for contact lens care, wear schedule, and follow-up requirements.

Support frame selection, prescription verification, and adjustments as needed. Administrative & Team Support Maintain a clean, organized, and fully stocked optical testing area. Assist with inventory management for lenses, contact lens trials, and other supplies. Participate in staff meetings, training sessions, and quality improvement initiatives.

Demonstrate flexibility by assisting with front desk or other optical duties as needed.

Qualifications

Education

& Experience High school diploma or equivalent required; post-secondary coursework in optometry or medical assisting preferred. Prior experience as an optical technician, ophthalmic assistant, or medical assistant in a vision care setting preferred. Knowledge of optometric testing procedures and medical billing practices strongly preferred.

Skills & Competencies Strong technical skills to operate diagnostic equipment and virtual exam technology. Excellent attention to detail with strong data entry and billing accuracy. Outstanding communication and customer service skills with a patient-centered approach. Ability to multitask effectively in a fast-paced environment.

Proficient with electronic health records (Epic preferred) and Microsoft Office. Certifications CPR certification (or willingness to obtain within 90 days of hire). COA, COT, or CPO certifications are desirable but not required. Physical & Work Requirements Ability to stand or sit for extended periods. Frequent use of hands and fingers to operate instruments and equipment.

Must be able to lift up to 25 pounds occasionally. Work performed primarily in a clinical optical environment. Core Competencies Patient-Centered Care & Service Excellence Teamwork & Collaboration Technical and Clinical Proficiency Compliance & Ethical Standards Attention to Detail & Accuracy Communication & Interpersonal Skills