Manager, Control Center Training & Procedures

The Control Center Training & Procedures Manager is responsible for building and continuously improving the Remote Operation Center’s (ROC) operating procedures and training programs that enable safe, compliant, and efficient operations of renewable generation and battery energy storage systems (BESS). This role owns the governance of fault and outage procedures, change management, training curriculum, and operator qualification.

The Manager will ensure desk operators understand and execute their responsibilities under NERC standards and ISO/RTO market rules, while maintaining operational excellence, compliance rigor, and high-quality incident response.