Order Entry Clerk

The Order Entry Clerk is responsible for accurately processing customer orders, maintaining order records, and serving as a key point of communication between customers, sales, production, and internal departments. This position requires exceptional attention to detail, strong organizational skills, and a commitment to providing excellent customer service while ensuring the timely and accurate entry of orders into the ERP system.

Essential Duties/Responsibilities: Accurately enter and process customer orders within the ERP system. Review orders for completeness, accuracy, pricing, and required documentation. Identify discrepancies, missing information, or order issues and work with customers, sales representatives, and internal teams to resolve them.

Maintain customer and order information while ensuring confidentiality and data integrity. Monitor order status and assist with order follow-up, confirmations, and fulfillment inquiries. Respond professionally to customer questions regarding orders, products, delivery status, and general service requests. Communicate with sales, production, shipping, and accounting departments to support efficient order processing.

Maintain organized electronic and physical records related to customer orders. Investigate and resolve rejected or incomplete orders in a timely manner. Develop and maintain working knowledge of company products, services, and order requirements. Assist with month-end reporting and administrative support functions as assigned.

Perform other duties as assigned to support departmental and organizational objectives. Required Skills/Abilities: High school diploma or equivalent required. Minimum of two (2) years of experience in order entry, customer service, administrative support, or data entry. Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel.

Experience working in an ERP system preferred. Strong written and verbal communication skills. Excellent spelling, grammar, and data accuracy skills. Ability to manage multiple priorities in a fast-paced environment. Strong problem-solving and organizational abilities. Ability to maintain confidentiality and exercise discretion with sensitive information.

Commitment to delivering high-quality work with a strong sense of urgency.

Preferred Qualifications

Manufacturing or industrial industry experience. Experience processing high-volume customer orders. Knowledge of order fulfillment, production scheduling, or customer account management processes. Knowledge, Skills, and Abilities Attention to detail and accuracy. Customer-focused mindset. Strong interpersonal and teamwork skills.

Ability to adapt to changing priorities and business needs. Effective time management and organizational skills. Professional telephone and email etiquette. Ability to learn and retain product knowledge. ADDITIONAL INFORMATION: In compliance with the Drug-Free Workplace Act of 1988, IMP has a longstanding commitment to provide a safe, quality-oriented and productive work environment.

Alcohol and drug misuse pose a threat to the health and safety of IMP employees and to the security of the company's equipment and facilities. For these reasons, IMP is committed to the elimination of drug and alcohol use and misuse in the workplace. IMP does not discriminate in the provision of employment opportunities, benefits or privileges; to create discriminatory work conditions; or to use discriminatory evaluative standards in employment if the basis of that discriminatory treatment is, in whole or in part, the person's race (including hairstyle/texture), color, national origin, age, religion, disability status, sex, sexual orientation, gender identity or expression, genetic information or marital status.

Discrimination of this kind may also be strictly prohibited by a variety of federal, state and local laws, including Title VII of the Civil Rights Act of 1964, the Age Discrimination Act of 1967 and the Americans with Disabilities Act of 1990. This policy is intended to comply with the prohibitions stated in these anti-discrimination laws.