Customer Support Specialist

Wayzen is a specialized software solutions provider and technology partner dedicated to the i. Gaming industry . Established on more than a decade of hands-on technical experience, the company develops, maintains, and scales high-performance casino and sportsbook platform solutions from scratch. Based in Tbilisi , Wayzen operates as a human-centric tech company that bridges the gap between complex software engineering and real business outcomes.

Our team provides a sophisticated, API-driven engine designed to support the global evolution of i. Gaming through the mastery of technical complexity. Currently, have an opportunity for an Customer Support and Payment Specialist. We Offer: Amazing professional experience at Innovative Tech Company a flexible working model where you work partly in the physical workplace, and partly remotely The chance to have a real impact in a fast-growing industry.

Amazing startup-minded colleagues and culture. Health insurance Performance-based bonus system Professional development opportunities Competitive salary Responsibilities include : Respond to customer queries in a timely and accurate way via chat Identify customer needs and help customers use specific features Update our internal databases with information about technical issues and useful discussions with customers Monitor customer complaints reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Follow up with customers to ensure their technical issues are resolved Gather customer feedback and share with our Product, Sales, and Marketing teams Assist in training junior Customer Support Representatives Skills & Competencies: On-line experience in Support / Customer Services Experience in assisting customers via email, phone, and/or chat will be an advantage; Excellent written and verbal communication skills in English Clear thinking and problem-solving Previous experience in i.

Gaming or a keen interest in sports or casino games will be counted as an advantage. Must be flexible towards work schedules (mornings, evenings, nights) Interested? We’d love to hear from you! Deadline: September 30, 2026