Customer Experience Specialist

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Customer Experience Specialist based in Canada. In this role, you will deliver premium, personalized customer support to business owners navigating complex banking, credit, and payment solutions.

You will act as a trusted advisor, resolving sensitive financial issues with professionalism, discretion, and attention to detail. Going beyond traditional customer service, you will investigate technical challenges, coordinate with cross-functional teams, and identify root causes to deliver effective solutions. You will support high-value customers through critical account processes while helping maintain security, compliance, and service quality.

Your insights will also contribute to product improvements, better internal documentation, and more scalable customer experience processes. This is an opportunity to take meaningful ownership, develop your fintech expertise, and make a direct impact in a fast-moving, remote-first environment.