Dairy Queen - Customer Service Rep

Pay Range

$14.00-$15.00 per hour Position Title: Dairy Queen – Customer Service Representative Reports To: Store Manager and Assistant Managers Job Objective: Dairy Queen Crew Members are responsible for greeting customers, preparing food and beverages, operating equipment, maintaining cleanliness, managing inventory levels, maintaining food safety, and adhering to all company safety guidelines and policies.

Crew Members must be team-oriented and strong communicators who are professional and act with a high degree of integrity. Primary duties include ensuring proper and efficient store operations during the assigned shift within Company policies and procedures and in such a manner that contributes to the increased profitability of the store and exhibits commitment to customer service.

Principal Duties and Responsibilities: Greet customers, initiate, and complete customers transactions quickly and accurately. Responsible for accurate cash handling. Accepting money and providing change to customers. Handle customer complaints, take prompt and appropriate action to resolve the problem, or determining when to escalate the problem to management.

Complete any paperwork required. Keep accurate logs of transactions as necessary. Inform supervisor of equipment breakdown or adjustments required. Work as a team to ensure constant and consistent quality, service, cleanliness, and value to each customer. Prepare products quickly and accurately, while following all preparation, health, and safety standards.

Operate and maintain food/drink/treat related equipment including grill, fryer, freezer, etc. Complete assigned prep work for stocking and set up of work area. Stock and execute the proper rotation of products. Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, and various other cleaning tasks.

Protect store assets by being aware of security processes, checking ID’s when appropriate, and being alert and aware of the behavior of people in the store. Adhere to all City, County, and State regulations, policies, laws, and ordinances. Maintain and develop Staples Enterprises, Inc’s corporate image and reputation via ethical activities, confidentiality, and great customer service.

Continuous improvement through self-development and educational training and attend all training sessions required by law and the Company.

Qualifications

Excellent customer service skills. Strong communication skills. Ability to read and follow written instructions. Able to work in a fast-paced environment. Physically able to perform light to medium lifting (50 lbs.), pushing, pulling, reaching, bending, and walking. Ability to manage and prioritize a variety of activities simultaneously.

Ability to stand for several hours at a time. Must be available to work days, evenings, weekends, and holidays. Exposure to outside weather conditions and walk-in cooler and freezers frequently. Ability to handle raw, frozen, and cooked food products. Ability to work with nuts and other allergens.