Service Technician

POSITION SUMMARY

The Service Technician reports directly to the Service Manager and is responsible for performing maintenance and repairs to ensure apartment homes, buildings, and community areas are in excellent condition. This role requires dependability, consistency, and clear communication with the Service Manager, maintenance team, and residents.

The Service Technician is expected to deliver timely, high-quality service, uphold safety and operational standards, and contribute positively to the overall resident experience. CORE RESPONSIBILITIES Maintenance & Repairs: Complete service requests in a timely and professional manner; perform repairs in HVAC, plumbing, electrical, appliances, carpentry, drywall, and painting Troubleshooting: Diagnose issues accurately and provide effective, lasting solutions; escalate complex repairs to the Service Manager as needed Unit Turns: Prepare vacant apartments for new residents; complete inspections, coordinate cleaning, perform necessary repairs, and ensure units meet company quality standards prior to leasing Preventive Maintenance: Participate in scheduled preventive maintenance programs; inspect and maintain property equipment and systems; report potential issues before they develop into major repairs Property Upkeep: Maintain cleanliness and safety of grounds, common areas, and amenities; assist with trash removal, pressure washing, and general upkeep as directed Customer Service: Provide excellent, professional service to residents; respond to maintenance requests with urgency and communicate clearly regarding repair status and timelines Safety & Compliance: Follow all safety procedures and company policies; use tools and equipment properly; comply with OSHA and all applicable local and state regulations On-Call & Emergencies: Participate in on-call rotation for after-hours emergency maintenance; respond promptly to emergency situations and notify the Service Manager immediately Communication & Docs: Communicate repair progress, delays, and supply needs clearly to the Service Manager; document completed work orders accurately and thoroughly Teamwork: Work collaboratively with the Lead Service Technician and maintenance team; follow direction from the Service Manager and support team goals PHYSICAL REQUIREMENTS Lift, carry, push, and pull up to 50 lbs regularly; occasionally up to 75 lbs (appliances, equipment, and supplies) Stand, walk, and remain on feet for extended periods throughout the shift Climb stairs, ladders, and step stools; work safely at varying heights Kneel, crouch, stoop, bend, and crawl in confined or restrictive spaces (e.

g., mechanical rooms, under sinks, attic access) Reach overhead and work with arms extended for repairs, installations, and inspections Manual dexterity to operate hand tools, power tools, and mechanical equipment Work outdoors in varying weather conditions, including heat, cold, and precipitation Visual acuity to inspect systems, read technical documents, and identify safety hazards; comply with all OSHA safety standards QUALIFICATIONS & PERFORMANCE STANDARDS Required Skills & Certifications 1–3 years of maintenance experience; multifamily housing preferred Basic knowledge of HVAC, plumbing, and electrical systems Ability to use hand and power tools safely and effectively Valid driver's license required EPA Certification (Type I, II, or Universal) preferred HVAC or technical training and previous apartment maintenance experience preferred Performance Expectations Work orders completed accurately and within established timeframes Vacant units turned and meeting quality standards on schedule Consistent adherence to safety procedures and company policies Positive resident feedback and professional conduct at all times Reliable participation in on-call rotation and emergency response Clear, timely communication with the Service Manager and team