Application Support Analyst - (Sat, Sun from 11am to 11pm CT and two weekday--day shifts 8am to 4:00pm to cover CST.) 4 day wk.

The Applications Support Analyst is responsible for providing simple to intermediate technical and problem resolution support on all of Ashley Furniture’s applications across the globe with the goal of maximizing service availability and satisfaction for all internal and external customers. This position is also responsible for delivering clear, concise, timely communication to our customers to ensure their confidence in our team’s passion to provide them with the best customer experience possible.

The Applications Support Analyst is accountable for providing timely and effective support and escalation for Ashley Furniture’s systems, software and associated products.