Lexus Service Experience Coordinator

Job Title: ** Lexus Service Experience Coordinator

Position Overview:** We are seeking a customer-focused and detail-oriented Service BDC Representative to join our Lexus service team. This role is responsible for managing inbound and outbound communications, scheduling service appointments, and delivering a premium customer experience that reflects the Lexus brand.

Key Responsibilities:**

• Handle inbound calls, emails, and online service inquiries in a timely and professional manner

• Schedule and confirm service appointments efficiently using dealership systems

• Conduct outbound calls for appointment reminders, follow-ups, and service campaigns

• Provide accurate information regarding services, pricing, and availability

• Maintain consistent communication with service advisors and technicians

• Ensure all customer interactions align with Lexus luxury standards and customer satisfaction goals

• Log and track customer interactions in CRM systems

• Assist in improving customer retention and service department performance

Qualifications:**

• Previous BDC, call center, or customer service experience (automotive preferred)

• Strong communication skills (verbal and written)

• Excellent phone etiquette and active listening skills

• Ability to multitask and manage high call volumes

• Basic computer proficiency (CRM systems, scheduling tools, etc.)

• Positive attitude and team-oriented mindset

Preferred Skills:**

• Experience in a dealership environment

• Familiarity with automotive service processes

• Sales or upselling experience is a plus

What We Offer:**

• Competitive pay

• Health, dental, and vision insurance

• Paid time off and holidays

• Career growth opportunities within the dealership

• Training aligned with Lexus customer service standards