Dispatch Specialist

The Dispatch Specialist coordinates daily dispatch for NES Service and Construction operations, supporting timely service and high-quality customer service.

Responsibilities

& Essential Functions: Coordinate the daily dispatch of field technicians to service calls and construction projects, ensuring optimal scheduling, routes, and service times. Assign service calls to branches as required. Coordinate communication among customers, technicians, and internal teams regarding appointments, schedule changes, delays, and cancellations; resolve scheduling issues promptly and professionally.

Analyze service calls and determine the most efficient and cost-effective way to allocate technicians and resources. Use dispatch tracking applications to optimize routes and times. Track service call status, response times, and service level agreement requirements; communicate delays or service issues to the appropriate supervisor.

Maintain accurate customer portals and dispatch records to support customer satisfaction and NES customer scorecards. Identify opportunities for improving dispatch processes, reducing response times, and enhancing service efficiency. Education, Experience, and Skill Requirements: Minimum 3-5 years of dispatch or operations Petroleum industry dispatch experience is required.

Excellent written and verbal communication skills; must be able to interact with customers, field technicians, and internal teams effectively. Strong organization, multitasking, attention to detail, and problem-solving skills. Completion of industry certifications and training is required to maintain industry knowledge.

Proficiency in Microsoft Office Suite and familiarity with dispatch tracking applications are required. Must be able to learn new software quickly. A customer-centric mindset, always striving to provide excellent service. Must meet the company’s employment requirements, which include passing a drug screen, criminal background check, and MVR, if driving for the company.