Reservations Consultant

Reservations Consultant | Luxury Hospitality | Franschhoek, Western Cape Kendrick Recruitment is seeking a professional and detail-oriented Reservations Consultant to join a leading hospitality company. Based in Franschhoek, this role will work closely with a Senior Reservations Consultant on a prestigious lodge collection in Namibia.

We are looking for a candidate who can commit long-term to this highly valued client relationship. Package & Benefits Salary: Competitive, depending on skills and experience Location: Franschhoek, Western Cape (office-based) Working hours: Monday – Friday, 08h00 – 17h00 Key Responsibilities Handle all incoming reservations emails and calls promptly and professionally Accurately record bookings into PMS and external systems (e.

g. Booking.com) Ensure rates, availability, and special offers are correctly applied Confirm deposits and payments in line with company terms and conditions Maintain accurate guest records and history files Provide detailed knowledge of rooms, suites, activities, and logistics for the lodge collection Liaise with operations teams to ensure smooth guest arrangements Prepare accurate invoices and ensure compulsory charges are included Track reservations for statistical purposes and reporting Support sales and marketing teams with leads and special projects Minimum Requirements Previous reservations experience within hospitality (essential) Strong administrative and organisational skills Excellent communication and customer service abilities Computer literacy with PMS and reservations systems experience Knowledge of rates, STO contracts, and logistics for remote destinations Ability to work independently and with accuracy under pressure Commitment to long-term career growth within the portfolio This is an exciting opportunity for a dedicated Reservations Consultant to join a leading hospitality group, supporting a prestigious Namibian lodge and contributing to the delivery of world-class guest experiences across Africa.