Programs Supervisor

Job Details: Job Location: SENDER ONE LAKEWOOD

• LAKEWOOD, CA, Position Type: Full Time, Hourly, Salary Range: $24.00 - $26.50Hourly, Overview: A Programs Supervisor is someone who develops the Programs team and embodies Sender Ones core values when making decisions. As a coach and mentor, the Youth Programs Supervisor collaborates with the Programs Manager to ensure all Sender One staff, including coaches & camp staff are providing outstanding experience to new visitors, guests, members, and partners who walk through our doors.

Responsibilities

Expert on all the responsibilities of a Youth Programs Lead Coach and Camp Lead; Complete goals on development plan set by the Programs Manager; Manages staff of instructors, recreational & competition coaches as well as camp staff to ensure the delivery of all programs curriculums are meeting Sender Ones standards; Collaborates with the Programs Manager to determine hiring needs; Assist with the hiring and onboarding process, including but not limited to, training new hires & current staff to maintain the Programs standards; Develops the Youth Programs Shift Leads and leads staff participation in quarterly themes and/or sales; Checks in with assigned staff on a monthly basis and coaches for accountability and performance; Communicates operational, customer service, risk management, and staff issues with Customer Experience Manager; Responses to customer feedback received in-person interactions using the Hug Your Haters philosophy; Understands other gym department functions and offerings; Attends the weekly department meeting to inform other department managers of changes, updates, and/or stucks in the Programs department; Collaborates with Customer Experience Manager to cross train staff.

PROFILE & EXPERIENCE:: Profile: An experienced and trusted advisor for staff - discover & connect with others; Delegates and communicates with staff clearly and respectfully; Passionate about climbing, working with kids, and instructing; Ability to harness imagination and find novel approaches to shared responsibilities; Ability to learn and grow from each task, challenge, and interaction while seeing them through to the end; Open to receiving & providing feedback, guidance, insight, assistance, and perspective in a professional manner; Work with a team, provide support to fellow team members, share ideas, and earn trust; Take initiative and have the drive to grow professionally.

Industry Experience: Top rope & lead belay and climbing experience Knowledge of Google Suite Gmail, Sheets, Docs, Drive, etc. Knowledge of Paycom & interviewing experience Knowledge of Rock Gym Pro reporting & data handling Knowledge of Basecamp Experience coaching and instructing. Time Commitment: Must be able to work a minimum of 4 Youth Program shifts, including a minimum average of 8 office hours in the Youth Programs department per work week (Sun

• Sat); Must be able to assist with Customer Experience shifts Must be fully available to work at least one weekend day per work week (Sun
• Sat); Must be able to work certain morning, night, and alternate weekend day shifts depending on business and/or operational needs; Must attend the Weekly Youth Programs meeting; Must attend the Mandatory All Staff Quarterly meeting.