Warranty Specialist

Position Summary

MTI is seeking a detail-oriented Warranty & Finance Support Specialist to support warranty administration, cash application processing, payroll support, and sales commission activities. This role works closely with Service, Finance, HR, and manufacturer partners to ensure warranty claims are processed accurately and reimbursements are received on time while supporting key financial and administrative functions.

Key Responsibilities

Process and submit warranty claims in accordance with manufacturer requirements. Review claim documentation and coordinate with Service Managers and Technicians to ensure accuracy and completeness. Monitor warranty claim status, follow up on rejected claims, and maintain warranty registrations. Track open claims, warranty performance metrics, and reporting.

Process customer cash applications and support accounts receivable activities. Assist with payroll processing and provide backup support as needed. Calculate and process sales commissions accurately and on schedule. Maintain financial and warranty records, documentation, and compliance standards. Partner with Service, Finance, and HR teams to support business operations and process improvements.

Communicate with manufacturer representatives regarding claims, registrations, and warranty requirements.

Qualifications

High School Diploma or GED required; Associate's degree in Business, Accounting, or Finance preferred. 1+ years of experience in administration, accounting, finance, customer support, or warranty processing. Experience with ERP systems, accounting software, or warranty administration preferred. Strong Microsoft Excel, organizational, and data entry skills.

Excellent attention to detail, communication, and problem-solving abilities. Ability to manage multiple priorities in a fast-paced environment. Why Join MTI? ✅ Competitive Compensation ✅ Medical, Dental & Vision Insurance ✅ Life Insurance ✅ 401(k) Retirement Plan ✅ Profit Sharing Program ✅ Health Savings Account (HSA) ✅ Paid Time Off (PTO) ✅ Tuition Reimbursement ✅ Employee Wellness Programs ✅ Stable Company with Growth Opportunities ✅ Collaborative Team Environment Work Environment Monday-Friday, onsite role Standard hours: 8:00 AM - 4:30 PM Collaborative environment supporting Service, Finance, and HR teams Opportunity to learn and grow across multiple business functions MTI is an Equal Opportunity Employer.