Administrative Assistant - Adult Outpatient South

Job Description: ESSENTIAL JOB FUNCTIONS Performs such front-desk/reception functions as meeting and greeting clients and visitors, answering multi-line switchboard, forwarding calls to voice mail or appropriate staff member, taking and delivering messages, checking in clients (including verifying such demographic information as telephone number, mailing address, payer source; collecting payment for services; documenting payment for services; notifying clinician when client arrives); reconciling cash drawer; scheduling client appointments; copying, sorting, and delivering mail; sending and receiving/delivering faxes; meeting with client to explain and assist client in signing intake forms; and handling difficult customer service interactions, either face-to-face or by telephone.

Enters various client data in electronic information system (e. g., client demographics), client eligibility information and enters other program-specific data (e. g., grants) in various databases. May provide HIM related support to the Health Information staff, as needed. Files and maintains a variety of correspondence, records, reports, and other documents, related to site’s operations.

Performs variety of administrative functions, including typing from various sources; data entry, as requested by supervisor, generating requisitions for such items as business cards, training registration fees, and office furniture; and taking minutes of meetings. Runs miscellaneous and various monthly/quarterly reports; assesses validity of reports; when reports are inaccurate, engages in problem-solving to correct inaccuracies; takes action, as needed, on results of reports; as needed, coordinates work site’s IT functions.

Participates in daily deposit process, including daily deposit reconciliation. Monitors work site’s inventory of office supplies and orders supplies, as needed. Performs such medical treatment-related administrative functions, coordinating lab appointments. May function as liaison with SCS’s Properties department, as needed, performing such tasks as submitting work orders and communicating with Properties staff regarding site needs.

May function as Infection Prevention Representative for site, performing such tasks as monitoring infection prevention-related supplies, attending Infection Prevention meetings, communicating infection prevention measures to staff.

EDUCATION

High School Diploma Completion of up to 18 months’ business school, beyond high school preferred EXPERIENCE Three-to-four years’ experience working in an office setting and performing various administrative tasks.

REQUIREMENTS

Advanced knowledge of Microsoft Office Suite Time Type: Full time