Quality Control Representative

Job Description: Location: 1003 Plum Valley Lane, Highlands Ranch, CO 80129 Work Schedule: Monday through Saturday with one day off during the week (closed on Sunday) Pay Type: Hourly Full Time Pay Range: $21.00 - $23.00 per hour The application window is expected to close on October 31st, 2026 At Schomp, our Corporate positions provide valued support to our dealerships and customers.

We are looking for top talent ready to join our forward-thinking, high volume, dynamic organization. We encourage our team members to be their best, we celebrate our success, and we strive to exceed customer expectations. If you’re a high achiever looking for a collaborative team environment and have a passion for delivering the highest level of customer service, this is the job for you!

Why Schomp: A guest-service culture in which going the extra mile, positivity, integrity, and honesty are at the forefront of every customer interaction Opportunity for professional development and growing your career Employees are eligible for discounts on vehicles, parts, and service On-site Gym/Gym Reimbursement Opportunities for our employees to support Schomp.

Spark - giving back to our community in the areas of children’s and educational organizations.

What you will do

Answer a high volume of inbound calls to the main company line promptly and courteously. Act as the primary point of contact for general customer inquiries, providing accurate and helpful information about company products, services, policies, and procedures. Listen attentively to customer concerns and complaints, empathizing with their situation and working to find satisfactory resolutions.

De-escalate challenging situations with patience and tact, maintaining a professional demeanor at all times. Accurately document all customer interactions, including inquiries, complaints, and resolutions, in the designated CRM. Utilize the company's phone system (e.g., call routing, transferring, holding, conferencing features) efficiently.

Quality review customer information in the CRM and merge duplicate customer records. Download CRM, DMS or other databases, sort and filter spreadsheets to assist in the quality review process.

What we are looking for

Excellent communication skills are required Must be self-motivated with an ability to manage and organize time and activities A heart for customer care and demonstrated ability to provide excellent customer service Availability to work retail hours including holidays High School Diploma or equivalent required Valid Driver’s License Clean driving record with minimal accidents, points or moving violations Able to use/learn to use: CRM database, dealer DMS system, Google Suite and other automotive software products as required Company Benefits: Comprehensive medical, dental and vision coverage Health Savings Account Company provided life insurance Paid vacation, sick, and bereavement (Benefit Days UT) 401(k) with company match Short and long-term disability insurance Accident, critical illness, optional life, and hospital indemnity insurance Employee Assistance Program that offers counseling, financial or legal sessions Pet Insurance Schomp Automotive Group is an Equal Opportunity Employer The compensation range represents the low and high end of the compensation range for this position.

Actual compensation will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of the total compensation package for employees. Other rewards may include bonuses, Paid Time Off policy, and region-specific benefits. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to HRTEAM@schomp.

com or contact 720-800-6265.