Spa Coordinator Part-Time

Job Details: Job Location: Main Work Location

• Detroit, MI, Salary Range: Undisclosed, Spa Coordinator will assist the Spa Manager and staff with the administration and day-to-day operations of the Tranquility Spa. This position requires evening and weekend availability.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Works closely with the department head and supervisors recommending program changes as necessary. Maintains an up to date working knowledge of all club amenities as well as any special events. Maximizes revenue and cash flow by promoting Spa programs, packages and upgrades when appropriate. Takes spa reservations for members and guests and verifying client itinerary for the days services Confirms scheduled appointments 48 hours in advance Interacts with club staff in a professional manner, assisting other departments with necessary information.

Communicates all pertinent information to the Spa Manager. Follows set procedures on posting charges. Ensures member satisfaction by maintaining a clean and safe facility. Maintains an accurate supply list and inventory sheet. Maintains a clean and organized spa by monitoring the facilities regularly. Calls Athletic Porter for cleaning as needed.

Reports any necessary repairs to engineering. Assists in the efficient operation of the department. Maintains filing system. Records members’ participation. Provides the first and last impression for the members utilizing the spa. Answers the telephone in a professional manner and assist members with any questions. Handles all member complaints with the utmost confidence, grace and concern for their satisfaction.

Creates cost saving controls, ensures economical and safe use of supplies and equipment. Upholds all safety standards of the Detroit Athletic Club Provides courteous, efficient service to all spa visitors. Reviews and confirms guests’ appointments. Organizing all treatment series logs Qualifications: Education and Experience High school diploma or associates degree Knowledge of administrative and clerical procedures Working knowledge of computers and excel software application Knowledge of customer service principles and practices Keyboard skills Key Competencies Verbal and written communication skills Professional personal presentation Customer service oriented.

Organizing and planning Attention to detail Initiative Reliability Multi-tasking