Senior Cash Projects & Coordination Manager

Mission Enable the Cash department to deliver continuous improvement and operational excellence by driving cross-functional projects, coordinating stakeholders, reinforcing governance and controls, and providing senior support to Cash Transfers/FX/MM/Treasury operations teams. The role complements day-to-day teams by focusing on transformation, automation, quality, and risk reduction, without direct BAU processing.

Main responsibilities Project leadership and delivery Lead and coordinate projects impacting Cash Services end-to-end (target operating model, process re-engineering, automation, vendor/tooling changes, regulatory initiatives). Own project lifecycle: scope, plan, steerco packs, RAID logs, testing strategy (UAT), go-live and post-implementation reviews.

Ensure alignment with group standards, audit recommendations, and regulatory changes. Departmental coordination and governance Act as coordination hub between Cash teams, IT, Front Office, Treasury, Compliance, Risk, Legal, and external counterparts. Organize and run working groups, committees, and communication plans; ensure decisions are documented and followed up.

Track KPIs/SLAs, produce management reporting and dashboards, and drive action plans to improve service quality and efficiency. Process optimization and controls Map and challenge existing processes (Transfers & Payments, FX/MM/Treasury Ops, Cards, Client Care interfaces) to improve STP rates, accuracy, and cost. Identify operational risks, define/enhance controls, ensure timely escalation, and embed lessons learned.

Support the continuous review of procedures and contribute to audit/compliance responses. Senior support to operations Support team leads and specialists on complex cases, exceptions, and non-standard issues—providing guidance and escalation paths rather than executing BAU. Coordinate department readiness for volume/market changes, new products, or correspondent updates.

Contribute to training materials and knowledge transfer for new tools/processes. Key Competencies Communication and influence at all levels : Clear, structured documentation and presentation skills. Organization and prioritization in time-pressured environments : Ownership and accountability. Solid organization and time management skills Problem-solving mindset Problem–Action–Results, with strong risk awareness and escalation judgment.

Teamwork and stakeholder management Ability to coach and support without direct line management. Continuous improvement focus Openness to challenge status quo and drive change. Analytical Ability Assimilate procedures and implement them Identify issues and raise them in a structured way Make process improvements Attention to detail Adaptability Be flexible to changes Maintain quality standards despite schedule pressures Technical/Domain skills Strong understanding of payments and transfers flows, FX/MM/Treasury operations (netting, CLS, reconciliations, Swift formats, settlement and levelling concepts Proficiency with MS Office (advanced Excel/Powerpoint), project tools (e.

g. JIRA, Confluence) Data analysis and KPI design/monitoring with a Risk/audit/Compliance approach Fluent in English and French, German/Italian is a plus Core Competencies : Adherence to the company’s values: Dedication, Conviction, Agility and Responsibility

• Compliance with regulations and internal directives