Analyst/Sr Analyst, US MGM Digital Acquisition, Marketing Capabilities and Experience – Consumer Marketing Services

This position is an exciting opportunity to work in the fast-paced and dynamic environment of US Consumer Marketing on the Digital Prospect Acquisition Marketing: Member Get Member (MGM) Strategy and Experience team. The US Member-Get-Member referral marketing program is a rapidly-growing acquisition channel core to CMS’s goal to efficiently acquire high-quality new cardmembers.

MGM is a top priority for the US Consumer business and this individual will play a key role in driving the business to $3B this year. S/he will work closely with key stakeholders in the enterprise COEs (Product and Customer Experience and Optimization teams) and be responsible for working with them to drive the capabilities development and user experience for MGM.

This is an opportunity to join a fun, high-performing team and drive significant results.

Responsibilities include

Support to manage capability launches from end to end Execute the capabilities development for MGM in partnership with EDA and liaison with MCOPs execution team Assist in planning and prioritizing the strategy and capabilities roadmap for MGM focused on improving the customer experience and deepening engagement Day-to-day contact for EDA Product and EDA Customer Experience and Optimization Execute on test and learn plans to optimize the user experience for the CM and the prospect Monitor servicing complaints, identify issues and implement solutions Qualifications Required Skills/Qualifications: Highly motivated individual with a positive attitude Passion for capabilities and user experience Proven track record of executing on capability initiatives flawlessly Strong project management and organizational skills Strong problem solving (applicable to capabilities and user experience) and analytical skills Excellent verbal and written communication skills, attention to detail Strong relationship building skills with the ability to interact with internal partners, manage multiple projects at once and drive results Enjoy working on fun, fast-paced team Employment eligibility to work with Hex.

Digital in the U.S. is required as the company will not pursue visa sponsorship for this position. ReqID: 18013944 Schedule (Full-Time/Part-Time): Full-time