Client Relationship Manager

Role : Client Relationship Manager Location : Bangalore Work schedule : 6:30 PM IST to 3:30 AM IST Working model : Hybrid Intro : We are looking for a dynamic and client-focused Client Relationship Manager to join our team. In this role, you will be responsible for protecting existing revenue by proactively identifying client risks, developing retention strategies, and strengthening long-term client relationships.

The ideal candidate will bring strong experience in account management or client success, a proven track record of retaining and expanding enterprise accounts, and the ability to build trusted relationships with senior stakeholders. CSC offers the opportunity to work in a collaborative environment where you will partner across Sales, Service, Product, and Support teams to improve client outcomes and drive long-term retention.

Key Responsibilities

1. Client Retention & Revenue Protection Own and deliver against assigned client retention and revenue preservation targets. Proactively identify and address attrition risks through client engagement, service trend analysis, M&A activity, organizational changes, and competitive threats. Develop and execute account-specific retention plans to protect recurring revenue. Lead recovery efforts for at-risk accounts and manage escalations as needed. Partner with internal stakeholders to resolve issues impacting client satisfaction and loyalty.
2. Client Expansion & Opportunity Identification Identify client needs and expansion opportunities that increase account stickiness and long-term retention. Generate qualified opportunities and collaborate with Sales on account growth initiatives. Support account expansion strategies, renewals, and retention-focused business cases.
3. Account Intelligence & Retention Planning Monitor indicators that may impact retention, including: Merger & Acquisition activity Leadership and organizational changes Client responsiveness issues related to data requests Client engagement levels Industry and competitive developments Develop proactive communication and retention strategies based on account insights. Use CRM and account analytics to prioritize retention efforts and allocate resources.
4. Cross-Functional Collaboration Partner with Sales, Service, Product, and Support teams to deliver a seamless client experience. Coordinate internal resources to address risks, improve client outcomes, and strengthen account health. Serve as the primary advocate for client retention across the organization. Key Performance Indicators (KPIs) Client Retention Rate Revenue Preserved from At-Risk Accounts Net Promoter Score (NPS) Commercial Growth Contribution Required Qualifications 5-7 years in Account Management, Client Success, Retention, or Relationship Management. Demonstrated success retaining and expanding enterprise client relationships. Experience managing proactive client outreach and risk mitigation programs. Strong consultative communication and executive relationship management skills. Proven ability to identify early attrition signals and execute retention strategies. Experience using CRM tools and account health metrics to manage client portfolios.