Sr Director, Strategic Accounts

Position Summary

The Senior Director, Strategic Accounts is responsible for leading Fair Oaks Foods’ most important enterprise customer relationships and serving as the primary commercial owner for assigned strategic accounts. The role is accountable for protecting existing revenue, identifying and delivering long-term growth opportunities, leading director-level customer engagement, and aligning internal resources around customer priorities.

This position serves as the commercial leader for assigned strategic accounts and as a senior partner to the Vice President, Sales & Business Development in advancing Fair Oaks Foods’ commercial strategy and leadership bench strength.

Responsibilities

This list of daily duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities. Strategic Account Leadership Own the overall commercial relationship, strategy, and performance for assigned strategic accounts. Develop and execute multi-year account plans that protect the core business and identify sustainable growth opportunities.

Build trusted relationships across customer organizations, including procurement, category, operations, quality, innovation, and executive leadership. Lead business reviews, strategic planning sessions, sourcing discussions, negotiations, and major customer presentations. Identify opportunities to expand volume, product platforms, categories, geographies, and share of customer business.

Proactively identify relationship, competitive, supply, cost, and execution risks and lead mitigation plans. Commercial Strategy & Growth Partner with the Vice President, Sales & Business Development to establish strategic-account priorities and long-range commercial plans. Translate customer strategies, market conditions, and competitive activity into actionable Fair Oaks Foods growth plans.

Build and maintain a qualified pipeline within assigned accounts, including line extensions, innovation, cost solutions, and new market opportunities. Balance customer objectives with Fair Oaks Foods’ operational capabilities, financial requirements, and long-term strategic interests. Contribute to company-level sales planning, capacity discussions, portfolio decisions, and resource allocation.

Cross-Functional Leadership Serve as the internal voice and primary commercial advocate for assigned strategic accounts. Coordinate closely with Commercialization, Customer Service, Finance, Supply Chain, Operations, Quality, R&D, and other functions. Ensure customer commitments, timelines, specifications, pricing requirements, and strategic priorities are clearly communicated and understood.

Align internal resources around high-priority initiatives, sourcing events, launches, business reviews, and issue resolution. Serve as the senior commercial escalation point for strategic-account risks and opportunities. New Business Development Support Participate in selected new-business pursuits where strategic account experience, executive engagement, or channel expertise can improve the probability of success.

Partner with the Vice President and Growth Accounts leader on shared new-business-development priorities. Support the transition of major new opportunities into long-term account ownership once commercial scale and organizational fit are established. Required Qualifications Bachelor’s degree in business, marketing, food science, supply chain, or a related field; equivalent relevant experience will be considered.

10+ years of progressive sales, business development, national-account, or commercial leadership experience within food manufacturing, protein, CPG, retail, foodservice, or a closely related industry. Demonstrated success managing complex national or enterprise customer relationships. Experience leading strategic negotiations, sourcing events, executive business reviews, and cross-functional initiatives.

Ability to lead through influence across teams without direct reporting authority. Ability to travel regularly for customer meetings, internal alignment, plant visits, and industry events.

Preferred Qualifications

Strategic thinking paired with strong commercial judgment and disciplined follow-through. Executive presence and the ability to build credibility at multiple levels of a customer organization. Working knowledge of customer economics, pricing, margin, supply-chain considerations, and food-manufacturing operations. Strong negotiation, presentation, communication, and relationship-management skills.

Ability to convert broad customer strategies into practical account plans, priorities, and measurable actions. Comfort operating in a growing organization where priorities evolve and resources must be deployed selectively. Role Distinction This is not a traditional transactional account-management role. The Senior Director, Strategic Accounts is expected to own enterprise relationships, shape multi-year growth strategies, mobilize cross-functional resources, and contribute to the future direction and leadership depth of the Fair Oaks Foods commercial organization.

Physical Demands and Work Environment: Work is performed in a manufacturing and office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those individual encounters while performing the essential functions of this position.

Must be able to lift 50lb and must have knowledge of computers and be proficient in words and Excel. Occasional travel for training or audits may be required. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Fair Oaks Foods assures equal employment opportunity in all its hiring and employment policies and practices, which include all aspects of employment, such as recruiting, hiring, promotions, transfers, demotions, layoffs or terminations, compensation, benefits, training, company-sponsored education, social and recreational programs or events, and all other terms, conditions, and privileges of employment.

These policies and practices are administered without regard to “legally protected categories” such as race, color, religion, national origin, age, gender, disability, marital status, veteran status, sexual orientation or sexual orientation, pregnancy status or medical conditions related to childbirth, and/or any other factor protected by law.