Revenue Cycle Trainer

The Revenue Cycle Trainer is responsible for developing, coordinating, and delivering comprehensive training programs for revenue cycle staff across Epic applications and workflows. This role supports new-hire onboarding, cross-training, continuing education, system implementations, upgrades, workflow enhancements, and operational initiatives.

The Revenue Cycle Trainer partners closely with Revenue Cycle leadership and operational teams to ensure staff have the knowledge, skills, and resources necessary to perform accurately and efficiently while supporting organizational revenue cycle goals. SPECIFIC SKILLS NEEDED

• Experience developing and delivering training programs in a healthcare revenue cycle environment.
• Strong knowledge of revenue cycle workflows, including front-end, mid-cycle, and back-end processes.
• Deep understanding of hospital and professional billing regulations, payor requirements, and revenue cycle KPIs.
• Experience training end users within Epic or another enterprise electronic health record environment.
• Demonstrated ability to develop instructor-led, virtual, self-guided, and eLearning training content.
• Strong understanding of adult learning principles and instructional design practices.
• Excellent communication, presentation, facilitation, organization, and interpersonal skills.
• Ability to translate complex system functionality and operational workflows into clear, practical training.
• Ability to work collaboratively with Revenue Cycle leadership, operational teams, application teams, and end users.
• Strong analytical and problem-solving skills with the ability to use performance data to identify training needs and opportunities for improvement. EDUCATION/EXPERIENCE/TRAINING Required:
• Bachelor’s degree in healthcare administration, business, education, or a related field; equivalent professional experience may be considered in lieu of degree. Preferred:
• Epic certification preferred.