Junior Back Office Manager (mixed shifts)

The role is office based and is to cover both the night shifts or day shifts with a three days on and three days off working rotation.

Responsibilities

Deliver bespoke concierge and travel services, from fine dining and event bookings to luxury travel arrangements (flights, hotels, villas, yachts, private jets, and beyond). Anticipate and fulfill client requests with discretion, efficiency, and creativity, from everyday needs to once-in-a-lifetime experiences. Manage and prioritize incoming calls, emails, and requests, ensuring seamless execution and follow-up.

Build and maintain relationships with international partners and suppliers, negotiating the best terms for our clients. Provide insightful recommendations and tailored solutions through thorough research and industry expertise. Maintain accurate records in CRM and contribute to team knowledge sharing, training, and cross-functional support.

Uphold Insignia’s premium service standards in a fast-paced, structured environment. 1+ years of experience in lifestyle management, concierge, travel, luxury or VIP sales sector, personal/family lifestyle coordination, secretary assistance Self-sufficient and minimal supervision Excellent written and spoken communication skills Well-developed stress management skills Good organizational skills Self-motivated and creative Exercise discretion in all matters and be comfortable handling confidential information Confident when using a computer and office equipment Languages: Fluency in English.

Other languages are advantage. Night Shifts are from 9 PM to 7 AM. We are looking for candidates who are already located in Bratislava.