Hostess

Your day to day Meet and greet all guests, and potential guests, at the front of the Restaurant by ensuring the following occurs:​ Ensure the restaurant is ready to receive guests prior to opening and that both waitstaff and tables are ready in line with opening standards​ Ensure restaurant operating equipment is clean and in working order​ Maintain impeccable uniform and personal presentation standards in accordance with hotel policy​ Welcome guests to the Restaurant, by using the Restaurant name​ Inquire if they have a reservation and note it in the Table Management System if they do​ Create a reservation for them with their dining preferences if they do not and note it in the Table Management System​ Be attentive to guest requests​ Escort guests to their preferred table or reserved table and seat guests according to restaurant standards​ Take telephone bookings and document in the Reservation book according to restaurant standards​ Train wait staff and bus staff in hostess standards​ Be attentive to guests and resolve their complaints where possible, reporting all incidents to your Supervisor​ Maintain responsibility of cleanliness of hostess stations​ Maintain responsibility of cleanliness of all menus and drink menus​ Assist with beverage service​ Assist with food service​ Maintain detailed knowledge of menu, including daily specials​ Ensure tables are cleared quietly and efficiently​ Carry food and beverage trays in a safe manner to minimize breakages​ Complete dockets accurately and clearly​ Maintain current information on all general activities of the hotel​ Attributes​ Provide a high quality of service to our customer by adopting a positive attitude and keeping the team spirit at the highest level​ Greet guests or colleagues with a smile at all times, anywhere in the hotel (Front or back of house)​ Have pride in personal appearance, makeup and clothing​ Remain confidential about all matters of such nature.

​