Job description
RBCE covers the development, manufacturing, sales and service of electric drive systems for LCV. A Joint Venture established by Bosch & JMCG. A High-tech enterprise with full functions: R&D, Production, Sales and Service.
Job Summary
'0KM & field customer complaint solving, including problem diagnose, problem solve proposal, problem solve coordinate, action and confirmation. Roles and Responsibilities '- Hotline trouble shooting, check online data to confirm complaint
- On-site trouble shooting, data diagnose and provide problem solve proposal
- Coordinate, solve problem, and confirm vehicle status after maintenance
- Field monitoring project
- Technical training to OEM
- Other task assigned by supervisor.
- Coordinate, perform and supervise the customer quality related tasks self-dependent according to the customer and RB quality requirements and in co-operation with RB and cusotmer team members
- Escalate topics to line managers if potential customer escalation expected Qualifications Requirement Education al B ackground Bachelor degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent Master degree in Power Engineering, Electrical Engineering, Control Engineering, Vehicle Engineering, electrochemical or equivalent Language:
- Basic English speaking Job Relevant Knowledge and Experience -Experience in the automotive development & calibration preferred. Have working experience in JMC, and familiar with JMC work process- Knowledge of engine and vehicle, better for E-axle
- Knowledge of vehicle assembly, experience in vehicle failure case； Knowledge of system diagnosis preferred
- Good understanding of complete vehicle, knowledge of vehicle communication network (e.g. CAN, LIN, Ethernet, CANFD) preferred.
- 该岗位内部推荐奖金为人民币3,000元整（仅限博世内部员工申请），具体请参见《博世中国内部推荐政策》
- Internal Referral bonus of this vacancy: RMB 3,000 (Valid only for Bosch associates). For the detailed regulation, please refer to Bosch China Internal Referral Policy