Player Services Representative

Job Summary

Responsible for assisting casino guests with player card enrollment and players club services by ensuring guests receive friendly and efficient customer service. Shift Availability: Day Shift: 2:30 PM - 11:30 PM Swing Shift: 4:30 PM - 1:00 AM Supervisory Responsibilities: None Duties/Responsibilities: Enrolls new casino guests in Players club rewards program Promote the success of the Players Club by explaining the program to guests and demonstrating the value and benefits of the club.

Knowledgeable of all casino and hotel marketing and non-marketing events Works with VIP services to better serve guests and resolving guest concerns or complaints when necessary Assists in execution of promotions, programs and drawings as requested by Marketing Provides general event and Entertainment support as directed by Marketing Attends and participates in marketing related events Performs all other duties as assigned Minimum Education and Experience Requirements: High school diploma or equivalent Must be at least 21 years of age.

Knowledge, Skills, and Abilities: Excellent verbal and written communication skills. Excellent organizational skills, with particular attention to quality and detail. Excellent interpersonal and communication skills and the ability to work effectively with all levels of the organization. Willing to represent the company core values of Fun, Service, Integrity and Respect at all times Possess a positive attitude that encourages participation and enthusiasm by others Be comfortable speaking in public, approaching and interacting with guests Have a strong knowledge of company culture Ability to communicate effectively with team members and guests Dependable and self-motivated Ability to work flexible shifts and days of the week, including nights, holidays and weekends Certifications, Licenses, and/or Registrations: Gaming license/registration as required by the Virginia Lottery.

Physical Requirements: Regularly required to see, talk and hear; use hands and finger, handle, or feel and reach with hands and arms; stand and walk Must occasionally lift up to 25 lbs Frequently required to stoop, crouch or kneel Ability to interact with others while maintaining a courteous and positive demeanor Must be able to remain in a stationary position for a majority of an entire shift Must be able to frequently bend at the waist, bend at the knees, reach, push/pull up to 10 lbs, twist at the waist and shoulders and have finger/hand dexterity to maneuver on a computer keyboard, office machinery and other tools Ability to work in an environment with moderate to loud noise, bright lights, smoke, and dust.