Process Manager

Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 9th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. At Hex. Digital, we serve customers, not transactions. We’re widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.

D. Power for seven consecutive years. A career at Hex. Digital is rich in experience and offers opportunities to build lasting relationships with our customers. Come join us and realize your potential Hex. Digital is a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide - combined with our leading edge marketing, information management and rewards capabilities - enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Hex. Digital for 10th consecutive year has been voted among India’s top 10 workplaces by the Great Place to Work institute. In recognition of our consistent performance, we were nominated to the Great Place to Work “Hall of Fame”. The open role is an exciting opportunity to be part of SABE Team in Amex to enable and drive customer experience in a dynamic, intellectually stimulating, open, fun and collaborative environment.

The listed SFDC role is an exciting opportunity and will be responsible for platform enhancements, User Acceptance Testing and process improvements on Salesforce.com. If you seek challenge, have a customer centric, analytical mind-set, consider working with SABE, Hex. Digital.

Key Responsibilities include

Work with business and tech partners as part of the Capabilities team to deliver user stories and defect/bug fixes Platform enhancements with configuration changes Performing user acceptance testing for key projects Recommend and adopt industry best practices for solution design & implementation Identify process improvement opportunities & provide recommendations Perform thorough impact & feasibility assessment of configuration changes Collaborate with Salesforce Product owners and Scrum teams, provide clarifications and bridge the gap between business and technology teams Conduct research for user stories, requirement analysis & POCs to provide Project Support Evaluate products, app exchange apps and conduct industry research to support platform advancement initiatives Create platform documentation Annual Portfolio Realignments & other ad-hoc support with portfolio transfers Data Quality Monitoring by performing scheduled audits & other data cleansing tasks Provide Salesforce.

com technical and business process expertise Skill expectations: Strong understanding of sales process with experience on Salesforce.com Sales Cloud SFDC expertise with hands on experience on creating Process builder, Approval processes, Validation rules, Visual flows, Workflow, Reports, dashboards, other force.com configurations Strong understanding of Salesforce.

com security settings, Roles, Profiles, Sharing Rules etc. with hands on exp of working on tools like Eclipse, Apex data loader and other ETL Tools Basic Understanding of Apex, Visualforce, Batch Apex etc. Excellent communication skills with ability to shape conversations to ensure ease & clarity of understanding Exceptional analytical skills with the ability to interpret information and draw insights Effective at collaborating across internal and external partners and building relationships Innovative thinker with passion to solve business problems Manage multiple priorities and exhibit strong multi-tasking capabilities Should be able to function with minimum supervision with high sense of ownership Qualifications : 3+ years of experience in a business environment with experience in SDLC or Agile Methodology 3+ years Salesforce.

com configuration & customization experience with Salesforce Admin ADM 201 & Platform Developer 1 preferred. BE/B Tech, BCA, MCA, or graduates with relevant technology experience. Good English Language skills (both written and verbal) Qualifications Qualifications : 3+ years of experience in a business environment with experience in SDLC or Agile Methodology 3+ years Salesforce.

com configuration & customization experience with Salesforce Admin ADM 201 & Platform Developer 1 preferred. BE/B Tech, BCA, MCA, or graduates with relevant technology experience. Good English Language skills (both written and verbal) . ReqID: 18013507 Schedule (Full-Time/Part-Time): Full-time