Director, Global Repair Operations

As Director, Global Repair Operations, you will define and lead the global strategy, operating model and roadmap for Sonova’s repair network. You will bring strategic leadership, operational expertise, and the ability to connect teams across regions and functions. In return, you will have the opportunity to shape a global network, advance our circularity ambitions and deliver meaningful improvements in customer experience, quality, sustainability, and business performance.

More about the role Define and execute the global strategy, operating model, and multi-year roadmap for Sonova’s repair (refurbishment and reprocessing) network. Shape and optimize the global network footprint, including site roles, capacity, capabilities, technologies, processes, and investment priorities. Lead the end-to-end improvement and standardization of refurbishment, reprocessing, and reverse logistics operations.

Drive digitalization, automation, and continuous improvement to enhance quality, productivity, delivery, cost, and service performance. Establish global performance measures and governance across quality, delivery, cost, inventory, productivity, and sustainability. Develop business cases and strategic recommendations for technology, automation, capability, and network investments.

Build strong cross-functional partnerships and lead a high-performing global community of repair and circular-operations leaders. More about you A master’s degree in Engineering, Operations Management, Supply Chain, Business Management, or a related discipline. At least 10 years of progressive leadership experience in areas such as operations, supply chain, manufacturing.

Strong expertise in capacity planning, network optimization, operational excellence, process standardization and the development of effective operating models. Strategic and analytical thinking, supported by strong business and financial acumen and experience developing business cases and investment proposals; coupled with “hands on”, pragmatic approach The ability to influence senior stakeholders, work effectively across functions, regions and sites, and lead change in an evolving environment Fluent English; any additional language is a plus More about what we offer As one of the world's leading hearing care providers headquartered in Switzerland, we're committed to building an inclusive culture.

We want to create an environment where you can balance a successful career with your commitments and interests outside of work, through our flexible hybrid working model. We offer a wide range of training opportunities for both your professional and personal development, and there are exceptional growth opportunities with individual development plans.

Candidates are invited to submit their CV in English. For this vacancy only direct applications will be considered.