Hourly Supervisor/Department Manager

Position Overview

Hourly Shift Supervisor / Department Manager Status: Hourly / Non-Exempt Reports To: General Manager, Assistant General Manager, or Owner Key Responsibilities Shift Leadership: Act as Manager-on-Duty, run pre-shift meetings, direct station flow, and manage peak-hour pacing. Staff Coaching: Train new hires, mentor team members in real time, and enforce company policies.

Guest Relations: Greet customers, monitor satisfaction, and handle service recovery or complaints with empathy. Quality & Safety: Monitor food temperatures, cleanliness, and compliance with health and sanitation codes. Operations Support: Oversee opening and closing checklists, manage cash drawers and safe drops, and track basic inventory.

Qualifications

& Requirements Experience: 1+ years of restaurant or hospitality experience; previous lead or training experience preferred. Skills: Strong communication, basic math and cash handling, and multi-tasking abilities. Certifications: Valid food handler or Serv. Safe manager certification (where required). Physical: Ability to stand or walk for up to 8 hours and lift up to 25–30 lbs