Healthcare Front Office Manager - Lawrenceville, NJ

Front Office Manager – Lawrenceville, NJ The Front Office Manager oversees daily front office operations, staff performance, patient service, scheduling, and administrative workflows while ensuring compliance with practice policies and procedures.

Responsibilities

Hire, train, supervise, schedule, and manage front office staff, including performance and disciplinary matters. Ensure adequate staffing and efficient daily patient flow. Oversee opening/closing procedures and daily office preparation. Address patient questions, concerns, and complaints. Ensure accurate patient registration and completion of required documentation through Phreesia.

Monitor accurate and timely scanning of medical records and documents into patient charts. Collaborate with leadership to implement front office protocols and improve workflows. Manage office supply inventory and submit medical supply requests. Process payroll for assigned staff/offices. Perform and oversee EMR functions, including scheduling, registration, copayment collection, and data entry.

Maintain HIPAA compliance, patient confidentiality, and accurate documentation. Assist clinical and administrative leadership with additional operational needs as assigned. Assist the Clinical Lead, Director of Front Office Operations, Executive Director, and other leadership with additional responsibilities as assigned.

Qualifications

Minimum 2 years of management or supervisory experience , preferably in a medical practice or healthcare setting. Experience and working knowledge of Motor Vehicle Accident (MVA) insurance and related workflows is required . Minimum 2 years of experience using an Electronic Medical Record (EMR) system. Experience with patient scheduling, registration, insurance verification, copayment collection, and medical front office workflows.

Experience training, supervising, scheduling, and providing performance feedback to staff. Knowledge of HIPAA, patient confidentiality, and proper handling of PHI. Strong leadership, organizational, time management , problem-solving, and conflict-resolution skills. Ability to manage multiple priorities effectively in a fast-paced healthcare environment.

Excellent written and verbal communication skills and the ability to interact professionally with patients, providers, staff, and leadership. Strong attention to detail and ability to maintain accurate documentation. Proficiency with Microsoft Office/Microsoft 365 and general computer applications. Payroll/timekeeping experience preferred.

High school diploma or equivalent required; associate or bachelor's degree in healthcare administration, business administration, or related field preferred.