Carrier Compliance Coordinator

About Proficient Auto Logistics Headquartered in Jacksonville, Florida, Proficient Auto Logistics (PAL) is a trusted national leader in finished vehicle Proficient Auto Logistics (PAL) is a trusted national leader in finished vehicle transport. With an operating fleet of over 1,350 trucks, we ship more than four million units annually across the U.

S. and Canada – safely, efficiently, and with customer service standards at the forefront. We’re a key partner for 100% of global OEMs who serve the domestic market, including dealerships, auctions, fleet providers, and EV manufacturers. Comprised of nine operating companies organized into two regions and supported by over 1,650 logistics professionals, we deliver seamless national coverage, while maintaining the flexibility to meet local demands.

Job Summary

The Contracted Carrier Compliance Coordinator reports to the Director of Contracted Carrier Compliance within Proficient Safety Services, a PAL company. This role is responsible for vetting, monitoring, and overseeing relationships with third-party carriers (i.e., subhaulers, carriers) to ensure adherence to contractual, customer, regulatory, safety, insurance, and performance standards.

The role proactively identifies risks, maintains accurate data, verifies documentation, and partners with internal teams to minimize cargo claims, fraud, and operational risks across auto haul and transportation operations.

Essential Duties and Responsibilities

Ensure timely and effective customer service to subhaulers during the onboarding process, partnering with Operations leadership and Legal to resolve questions and support a smooth transition. Monitor and verify third-party carrier compliance with contractual, customer, and regulatory requirements, including FMCSA safety ratings, DOT operating authority, insurance coverage, and equipment maintenance standards.

Perform carrier onboarding and ongoing vetting for subhaulers: review documentation, verify authority and insurance status, run safety and performance queries, and flag potential risks or fraud indicators. Support continuous improvement by identifying inefficiencies in compliance workflows, assisting with process updates, and helping reduce operational risks across the contracted carrier population.

Assist in executing compliance strategies to minimize cargo claims exposure and improve subhauler performance through monitoring and follow-up. Collaborate with Operations and Safety leadership to develop continuous improvement initiatives that correct and prevent cargo damages. Support the implementation and enforcement of third-party compliance requirements and corrective actions under guidance from leadership.

Conduct carrier performance reviews in partnership with Claims Management; track trends and risks, and recommend or follow up on corrective actions for subhaulers. Prepare and distribute data-driven carrier performance and compliance reports to support team and leadership decision-making. Manage compliance event tracking and documentation in enterprise systems to maintain visibility into subhauler behavior and risk exposure.

Work with IT and compliance leadership to support compliance technology platforms, ensuring accurate data entry, system updates, and basic troubleshooting for risk mitigation. Engage directly with subhaulers to communicate expectations, address non-compliance issues, request documentation, and coordinate corrective actions or escalations as needed.

Perform other duties as assigned to support organizational objectives.

Requirements

High school education required. Bachelor’s Degree in Business, Accounting, or Safety-related field preferred. Minimum of seven (7) years of work experience and five (5) years of experience in the transportation industry preferred Skills and Abilities Strong written and oral communication skills Strong time management and organizational skills Strong analytical and critical thinking skills Strong knowledge of DOT, FMCSA regulations Strong proficiency in Microsoft Office software (MS Word, Excel, PowerPoint, and Outlook) Ability to build and nurture relationships with drivers Ability to work in a fast-paced environment Ability to make time-sensitive deadlines and manage multiple tasks Willingness to travel up to 10% EEO Statement All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.