Express Entry Attendant

The Express Entry Attendant is the first point of contact for members and guests entering the facility. This role is responsible for ensuring a smooth and welcoming check-in experience by verifying membership status, confirming that a photo is on file, and providing excellent customer service.

Key Responsibilities

Greet members and guests warmly as they enter the facility Efficiently check in members using the facility's software system Confirm that each member has an active membership and a current photo on file Assist guests with questions about their membership status or access Direct members to appropriate areas or staff as needed Monitor entry activity and enforce access policies Maintain a clean and organized entry/check-in area Report any issues with memberships or system errors to the supervisor Qualifications: Friendly and professional demeanor Strong communication and customer service skills Basic computer skills and ability to learn check-in software Ability to multitask and stay organized in a fast-paced environment Previous customer service or front desk experience is a plus