Birthday Party Host

General: To be committed to ensuring the safeguarding and welfare of all fans and visitors. To positively engage with fans to promote the charities activities and events. To provide an excellent customer service, to give a positive experience for our participants and stakeholders. Any other duties as reasonably assigned by the Operations Director in relation to this role from time to time.

Birthday Party Host: To lead/assist on the delivering our birthday party offer, including, but not exhaustive: first point-of-contact on the day, set up the party room, escort the birthday party through the day, organise party games, and facilitate party food/drink. To provide an excellent customer service, to give a memorable birthday party experience.

Responsible for the administration associated with the birthday parties, including being the point-of-contact for enquiries. To always be approachable and represent Blackburn Rovers Community Trust in a professional manner regarding dress, presentation, personal hygiene, attitude, conduct and professionalism. To be able to work flexible and unsociable hours where the role of the job requires including some evenings, weekends and overnight stays.

To contribute to a positive working and learning environment. Hours per week: 4

Essential Desirable Safeguarding best practices and experience of acting on this knowledge to protect young people. Working in a professional environment. Ability to communicate effectively with all staff and customers. Willingness to assist other staff, including birthday parties, coaching and tournaments. Able to lift and move heavy objects safely.

Able to work on your own initiative, possess good organisational skills and manage own workload. Good communication skills; written and verbal. Excellent customer service skills and phone manner. Ability to adapt to the needs of service users. The ability to work professionally as part of a team and as an individual. Ability to respect confidentiality at all times.

Experience working with children’s birthday parties. Experience working within a customer service sports environment. Experience of working with a charity and/or a professional football club community scheme. Level 1 or above Football Coaching award and/or other NGB equivalent. Minimum of four GCSEs includes English and Maths of a Grade C or above.

(or equivalent) A valid UK driving licence. Experience of working within diverse communities.

Blackburn Rovers Community Trust (BRCT) is the award-winning independent charitable arm of founding member of the EFL and the Premier League

• Blackburn Rovers FC. Using the brand of Blackburn Rovers FC and the power of football and sport for positive social change, we are seeking to appoint a Birthday Party Host to provide a warm welcome to our birthday party guest, hosting fun football or multi-sport games, conducting mini ground tours, and serving party food -to overall create a positive birthday experience.