Lead CRM Engineer (LATAM)

About the Role

This is a contractor role through X-Team. This position focuses on leading a critical platform evolution: taking full ownership of migrating a healthcare CRM environment off Salesforce to a modern target platform. In this 100% hands-on engineering role, you will evaluate and select the best target platform, re-architect active data flows and healthcare integrations, and execute a seamless, end-to-end data cutover before a key 2027 milestone.

Your architectural decisions and engineering execution will directly reshape the operational ecosystem and patient engagement workflows for a high-growth provider. Most Important Senior CRM Engineering Experience with extensive hands-on expertise across Salesforce (Apex/Flows) and modern alternative CRM platforms (e.g.

, Hub. Spot, Dynamics 365, Zendesk). End-to-End Migration Leadership with a proven track record of planning, executing, and finalizing complex multi-platform CRM data cutovers from scratch. Complex Integration Engineering expertise to re-architect and rebuild active data pipelines across EHR systems, custom APIs, messaging platforms, and third-party tools.

Data Strategy & Schema Mapping mastery for historical data cleanup, field mapping, clean data syncs, and establishing robust rollback safeguards. Hands-on Technical Execution capability, writing production-ready data pipelines, scripts, and reliable synchronization workflows end-to-end.

Nice to Have

Healthcare Ecosystem Experience, particularly with Electronic Health Record (EHR) platforms such as athena. One. Multi-Tool Integration Stack knowledge involving platforms like Jot. Form, Vonage, Customer.io, or Artera. Advanced Pipeline Tooling experience for automated data validation, migration monitoring, and schema transformations.

Personal Traits Technical Ownership – Driven to take full responsibility for architectural choices, migration strategies, and execution timelines without delegating core work. Strategic Evaluator – Able to objectively weigh platform trade-offs, business metrics, and user adoption to design resilient architectures tailored to operational needs.

Quality & Safety Advocate – Prioritizes data integrity, robust governance, and zero-downtime transition plans during critical system cutovers. Cross-Functional Partner – Communicates complex migration roadmaps, technical risks, and workflow impacts clearly across engineering, clinical, and operations teams.