Parts Counterperson

Summary

Sells parts to all customers, over the counter, through the shop or on the phone.

Essential Duties

• Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.

• Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.

• Answers phone calls, providing price quotes and other information.

• Provides high level of service to internal and external customers.

• Pulls and fills orders from stock.

• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.

• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.

• Notifies the service advisor and the customer when special ordered parts have been received.

• Follows up on back-ordered parts.

• Replenishes assigned inventory daily.

• Makes sure all internal requests for parts are billed on service repair order.

• Receives payment from retail customers or obtains credit authorization.

• Ensures that all charge sales are signed by the customer.

• Ensures that all customers receive their copy of the invoice.

• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.

• Keeps orderly records of all repair orders, invoices, and special-order parts.

• Sets up orders for daily shipment, delivery or pick-up.

• Solicits assigned accounts by phone.

• Keeps front and rear counter areas clean and uncluttered.

• Cleans computer terminals and printers daily.

• Participates in all training programs that are made available.

• Keeps current on new products and product updates.

• Maintains professional appearance.

• Other tasks as assigned.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.