Process & Operations Executive

Role Summary

We are looking for an Operations Executive to manage day-to-day platform processing, documentation, reporting, and coordination across teams. The role involves ensuring accurate and timely execution of workflows, maintaining operational records, supporting process improvements, and helping streamline business operations through efficient use of technology and internal systems.

Roles & Responsibilities Manage daily processing across internal platforms and ensure workflows are completed accurately and on time. Coordinate with internal teams and technology partners to support process updates and system integration. Handle routine communication, requests, and follow-ups with clients, partners, and internal stakeholders.

Assist with documentation, payment confirmations, transaction tracking, and operational follow-ups. Maintain accurate records, reports, and trackers to support operational activities and management reviews. Provide data and inputs for dashboards, performance reports, and business reviews. Identify opportunities to improve processes and support the implementation of practical solutions.

Provide back-office support to operations, accounts, sales, and other teams as required. Follow established Standard Operating Procedures (SOPs) and ensure timely and accurate task completion. Adapt to evolving business requirements, technologies, and internal systems.

Requirements

Educational Qualification Bachelor’s degree in Commerce, Business Administration, Finance, or a related field. Experience Minimum 1 year of relevant experience in back-office operations, documentation, banking/finance, logistics, or a similar role.

Required Skills

Proficiency in Microsoft Excel and Google Sheets, including formulas and pivot tables. Knowledge of macros is an added advantage. Strong analytical skills and the ability to work with data and digital platforms. Good documentation, record-keeping, and coordination skills. Strong attention to detail, accuracy, and process orientation.

Effective communication skills and the ability to work with cross-functional teams. Tech-savvy, with the ability to learn new systems and adapt to changing requirements. Good problem-solving skills and the ability to manage multiple tasks within deadlines.