Patient Service Specialist

SUMMARY: This position is to function as a member of the administration team and complete assigned daily front end tasks to ensure smooth day to day operations in the BHMG physician practice. The Patient Service Specialist must maintain a professional, positive manner when talking with patients in-person, over the phone, or via email.

This position requires coverage flexibility with shifts and location. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done.

The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: Answers calls and routes telephone calls appropriately; takes messages, follows through with each message, ensuring that the appropriate physician/staff member receives the information. Provides routine information to callers and gives only authorized medical advice from a provider.

Provides a high level of customer service to all new and existing patients of the practice. Creates patient cases and documents telephone calls and messages into EPIC. Schedules patient appointments and appropriate testing for patients as requested. Registers patients in EMR and verifies information including demographics and obtains accurate health insurance information.

Conduct eligibility checks to ensure insurance is reflected accurately. Collects required insurance co-pays from patients including any prior balances. Follows scheduling notes and direct schedules patient visits in other BHMG practices as advised. Performs pre-visit planning daily for all upcoming scheduled appointments to include running insurance eligibility.

Responsible to obtain prior authorizations and/or insurance referrals as per practice need. Performs outreach to select patient groups as directed for patient care and quality measurement/guidelines. Schedules specialty appointments/testing as required. Performs work in EMR buckets as directed and per practice need. Responsible to inform manager of administrative supply needs or assists with ordering.

Follows up with providers on missing slips and creates claims in EPIC. Responsible to work assigned revenue cycle buckets as directed. Must be able to work independently with little supervision. Adheres to SMG policies. Always uses discretion to ensure patient confidentiality. Performs other duties as requested. REQUIRED QUALIFICATIONS: One to three years as a medical assistant preferred.

Strong customer service excellence expected. Excellent communication and interpersonal skills required. Experience with EMR strongly preferred. (Athena a plus) Experience with Microsoft Office, Word, Excel, and Outlook preferred EDUCATION: High School Diploma or equivalent required.

Education

from approved medical assistant program or equivalent preferred.

Pay Range

$18.13-$29.90 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: 70 Walnut Street - 70 Walnut Street Foxborough, Massachusetts 02035 Work Type: M

• F 7:30 AM to 5:00 PM Work Shift: Day Daily Hours: 8 hours Driving Required: Yes