Pharmacy Technician II

Job Summary

T he Pharmacy Technician pos1t10n is responsible for sup po rt ing and ass istin g the operation of the pha1macy department. This position is expected to perform additional job r elate d responsibilities and duties throughout the facility as assigned and / or as necessary and w ill ass i st th e pharmacist in inventor y contro l of pharmacy stock , do routine c l er i ca l duties , (i.

e. type memos etc.) bookkeep in g duties as required , and other duties relating to the pharmacy. Job Duties: A n individual must be able to perform successfu ll y the essential function of thi s position with or wit hout reasonable accommodation. Pharmacy Technician Duties Ens ur es that patient data and information is accurate w hen entering prescription data into pharmacy software by reading the prescription ; translating prescription information into correspond in g system codes; transcribing appropriate pres c ription data; a nd crea tin g or modifying patient records Supports work of the area by fillin g prescriptions by retrieving prescription orders ; counting, pouring, measuring or weighing medication tablets, liquid s and creams; mi x ing or reconstituting medications as n eeded , se le ct in g, filling and l abe lin g prescriptions con taine rs; and operating scann in g equ ipment , and / or operat in g dispensing systems to ensure prescription accuracy .

Ens ure s effective customer s ervice by monitoring and resolving problems in the ' prescription fulfillment process by processing inform at i on for third party insurance claims; rescanning illegible images ; a lertin g patients to inventory t ha t i s out of stock, partial fills, and the need for providers' aut hor i z at i ons on refills ; and identifying s i tuation s requiring pharmacist's actions and r esolution .

Supports the wo rk of the area by processing custome r purchases by operating cash registers and related hardware ; approving monetary transactions ; and using appropriate procedure s for different payment types and items so ld Supports customer services by co mmuni cat in g and engag in g with patients throughout the day in point of sa l e and in questions related to billing of i n surance Supports quality and customer serv i ces by assist the pharmacist in translating the cons ultation mandated by board of pharmacy by being ab l e to communicate with m a j ority of patient s in the h ealth center in their l anguage.

Promote s Pharmacy service s through interceptions made with patients waiting in the C lini c, and through communications with Provider s, Medical Assistants and Front office c l e rks to ensure our pati e nts are taking advanta g e s of our fu ll pharmacy services. Supports the reputation of the department and organization by promoting and maintaining the Pharmacy's professional reputation and provides patients with pharmacy products and services in accordance with local, state, federal laws, 340B medications program requirements, HRSA and OPA regulations by assisting the pharmacist in the prescription fulfillment process Ensures quality by maintaining the pharmacy and its merchandise; stocking and rotating merchandise and supplies from our Vendors, handling claims and returns; answering the pharmacy telephone; processing third party insurance claims; filling prior authorization forms and e-TARs; completing, maintaining and securing paperwork, forms and other documentation.

Ensures quality when checks out prescriptions from the pharmacy to the customer at pick-up area by verifying patient information according to organization policies and procedures. Marks appropriate prescriptions for pick-up; retrieving prescription bag from will-call bin; scanning security tags; gathering electronic signatures for the health insurance portability and Accountability Act (HIPAA) acknowledgement and third party payer, if applicable; and using required files to log sales of restricted Pharmaceutical items.

Completes work assignments and priorities by using policies, data, and resources; collaborating with managers, co-workers, patients, and other business partners; identifying priorities, deadlines and expectations; carrying out tasks; communicating progress and information; determining and recommending ways to address improvement opportunities; and adapting to and learning from change, difficulties, and feedback.

Supports the overall organization of the area by handling, moving, and displaying of goods in safe and correct. Reports poor inventory practices and low in-stock levels in assigned area. Uses inventory tools and equipment in safe and correct ways. Follows safety and Security guidelines and related Laws and Regulations when handling, storing, and providing Pharmacy goods and records, and When filling prescriptions.

Provides correct pharmacy information to patients or refer them to the pharmacist when unable to do so. Supports health of patients and organization by ensuring the prevention of drug diversion and fraudulent prescriptions. Monitors pharmacy access and maintains security measures. Reports instances of potential prescription fraud and/or diversion to the pharmacist.

Adheres to standard operating procedures for handling controlled substances, removing outdated merchandise, and disposing of trash. Ensures that area meets policy and procedure expectations by prohibiting the presence of personal belongings in the Pharmacy. Ensures that area meets departmental expectations by keeping the pharmacy neat, clean organized, and clutter free.

Maintains awareness about the abuse of amphetamine and methamphetamine and other related community health issues. Shows care and concern when serving our patients. Asks questions in order to understand patient's needs. Uses policies and information in order to exceed patient's expectations. Find and uses the right resources (People, products, tools) at the right time in order to resolve patients requests.

Listens to others and asks questions to learn and understand what is being asked. Understands and communicates the right information to associates and leaders when they need it. Communicates in a respectful and professional manner. Ensures the quality of their work by making sure work is correctly done. Works on top priorities first.

Makes a consistent effort to get results. Meets deadlines. Takes action in order to solve problems so work can be completed in a timely manner Shows integrity and ethical behavior in all workstations. Reports ethical and compliance issues promptly. Supports the organization's objectives by adapting to changing work demands.

Ability to stay focused on work when faced with change or difficulties. Stays open to and learns from assignments and feedback. Supports the safety and wellbeing of coworkers by moving through narrow, confined spaces such as stacks of merchandise or supplies, storage areas and closets. Works to support the team and organization by agreeing to work varying shifts as required.

Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policies and Procedures. These components include Next. Gen, PMS, QSI and other electronic features, as they are developed and implemented, as applicable to work environment.

All employees will participate in Patient Centered Health Home Model at Omni Family Health. Additional Duties Specific to this Job Title: I. This Technician will be the responsible for sending applications for new pharmacies and all related paperwork in communication with the board of Pharmacy. This Technician will be sending all applications to Pharmacy insurance Plans and will responding to all their faxes and evaluating their contracts.

Assist the Pharmacy Administrator and Chief of Operations in the annual recertification with the 340b database. Help the Pharmacy Administrator in doing internal audits for (a) health center used medications (b) 340b required audits for in-house pharmacies (c) contract pharmacies for 340b periodic audits. Oversee the training process of all pharmacy technicians and ensuring they abide by OFH pharmacy protocols and fulfilling the tasks required by their job description.

Works closely with OFH Billing Department into matching the Explanation of Benefits (EOB) claims reconciliation to guarantee that all the claims are being paid one by one. And following up with insurance companies on getting the claims billed right if needed. Assist patient in open enrollment annual period in choosing best Medicare Part D plan based on their medication usages with the assistance of Affordable Care Act software or any comparable software.

Support the process of establishing a new pharmacy locations, this position is responsible for setting up the medications, the shelving, and the software under the direct supervision of the Pharmacy Administrator. Assists the Pharmacy Administrator in personnel scheduling for all pharmacy technicians. This position receives time off requests and ensures that all locations are adequately staffed.

This may include moving and/or rotating technicians based on the needs of the pharmacies. Additional Functions and Responsibilities: HIPAA compliance

• Responsible for maintaining abreast of and in compliance with all HIPAA regulations and requirements. Treats all member information confidential. Compliance
• Ensure compliance with all local, state and federal regulations. QA/QI
• Participate in QA/QI activities and contribute towards the overall performance improvement of the organization. IT
• Required to learn and use the Electronic Health Record and Practice Electronic System and its components. As required by the job functions and highlighted in the Policie s and Proced u res. These components include Next. Gen , PMS , QSI a nd o th er e lect ro ni c features , as they a r e deve l oped and implemented, as applicable to wo rk environment. A ll emp l oyees w ill participate in Patient Cente r ed Health Home Mo d e l at Omni Fam il y Health.

Minimum Qualifications

EDUCATION/CERTIF I CA TIO N: Graduate from High School or equivalent. Co mpletion of pharmacy technician trainin g program from accredited s c h ool. Pharm acy Technician License - active and current li ce n s ur e / certification w i t h State Boar d of Pharmacy. Current and valid Basic Life Support (BLS) certification.

EXPERIEINCE : M inimum 3 years ' experience in pharma cy sett in g Expe ri e n ce in c laim s reconciliation , a nd insurance co ntra c tin g w ill be pr eferre d . SKILLS: Bilingual preferred. Pleas e not e: ex pre ssed fluen cy in seco nd lan g ua ge w ill b e t ested up job offer. Basic typing sk ill s 45 WPM Familiarity with basic office machine s e .

g . , copiers , scanne r s, e tc . Intermedi ate co mput e r sk ills. Custo me r service s kills w ithin a retail and / or h ea lth care e n v ironm e nt. Responsible To: Pharmacy Administrator Classification: Non-exempt