Trade Support Specialist (Fx e-Trading)

Job Description The purpose of the role is as follows: Provide dedicated L2 production support across the FX e. Trading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX e. Trading team.

KEY RESPONSIBILITIES

FX production support Provide real-time L1/L2 technical and functional support for FX e. Trading platforms and users Act as a primary support point for the wider connected FX stack Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required Provide clear incident and service communications to trading, e.

Client Services and technology stakeholders FX stack monitoring and troubleshooting Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows Trace issues across all FX products including integrations and market-data contributors Perform log analysis, transaction tracing and validation of pricing and trade data Identify recurring failures and improve monitoring, alerting, documentation and operational controls Platform administration and controls Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changes Support daily checks, credit and limit issues, client enablement and production queries Maintain runbooks, support procedures, known-error information and escalation paths Change, release and resilience support Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validation Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities Support disaster recovery and resilience testing across FX stack and key FX dependencies Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes Service improvement and collaboration Work closely with the FX e.

Trading Technology team, trading desks, e. Client Services and vendors to improve service quality Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources Support migration and stabilisation of new FX capabilities as the platform stack evolves QUALIFICATIONS AND EXPERIENCE Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field 3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technology Experience supporting business-critical applications in a front-office or time-sensitive environment Experience with incident, problem, change and release management across technical teams and vendors TECHNICAL AND FUNCTIONAL SKILLS FX products: Spot, Forwards, Swaps and NDFs FX trade lifecycle, pricing, execution and post-trade flows Smart.

Trade or comparable FX e. Trading support FIX protocol and e. Trading connectivity Linux/Unix, SQL, networking and log analysis Monitoring, alerting, scripting and automation• Market-data and integration troubleshooting Operational risk, change control and DR #Post #RMB #LI-ZM1 Important Closing Date Note Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/10/26 All appointments will be made in line with First. Rand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.