Technical Account Manager

Job Details: Level: Experienced, Job Location: Remote or

• Phoenix, AZ, Position Type: Full Time, Salary Range: $75000.00 - $75000.00Base+Commission/year, Travel Percentage: Negligible, Job Shift: Standard (8AM to 5PM), Position Summary: The Armor. Point Technical Account Manager (TAM) is a trusted technical advisor for our Armor. Point cybersecurity services portfolio. This role is the primary technical point of contact for assigned accounts while ensuring client satisfaction, driving product adoption, identifying opportunities for expansion, and ultimately securing renewals. The TAM provides deep technical expertise and support throughout the customer lifecycle, acting as a proactive partner to help clients optimize their use of Armor. Point products and services and achieve their security objectives.

Responsibilities

Build strong relationships with assigned client portfolio to understand their technical environments and business objectives, advising on how Armor. Point solutions can best meet their needs. Serve as primary technical liaison between assigned client portfolio and Armor. Point teams (e.g., Operations, Product, Engineering) resolving complex technical issues and advocating for client needs.

Conduct regular technical health assessment meetings (Armor. Point Technical Reviews), compiling and presenting operational metrics, strategic recommendations, and value demonstrations to showcase the ROI of Armor. Point services. Lead technical discussions, demos, and orientations for client technical stakeholders and business executives, ensuring comprehensive understanding and maximizing utilization of the Armor.

Point product and services. Guide clients on best practices for deployment, configuration, and management of Armor. Point services, ensuring optimal use and alignment with their security objectives. Monitor client environments via SIEM/EDR telemetry to identify emerging threats, troubleshoot issues, and recommend optimization opportunities.

Identify and drive upsell and cross-sell opportunities that address client needs, supporting account growth and retention. Collaborate with the Operations team to refine processes, playbooks, and service delivery based on client feedback and observed trends. Create and maintain technical documentation, runbooks, post-incident reports, architecture diagrams, and knowledge base articles, relevant to client-specific needs.

Provide actionable feedback to the Product team, helping shape the Armor. Point product and service roadmap based on recurring client objectives and frontline observations. Develop and deliver technical training and enablement to channel partners, enabling them to effectively provide ongoing technical account management to their own clients.

Manage, maintain, and report on client satisfaction (CSAT), driving initiatives to enhance overall customer satisfaction. Maintain expert-level knowledge of Armor. Point's SIEM platform and integrated EDR solutions (Sentinel. One, Crowd. Strike, Cybereason, etc.) to defend against competitive threats through technical differentiation and value demonstration.

Support cross-functional initiatives as a technical subject-matter expert, ensuring the client's technical perspective is represented. Represent Armor. Point at industry events, webinars, or client advisory sessions as needed. Other duties as assigned Qualifications: High School Diploma or GED equivalent, required Minimum of 3 years in a client-facing technical security role (Sales Engineer, Customer Success Engineer, Client Development, Account Manager or equivalent experience) Minimum 2 years hands-on with SIEM and EDR Minimum 2 years supporting SOC operations Must have technical experience/knowledge in Networking, Security, Identity Management, Cloud Services, and Windows/Linux/Mac Proven ability to present and communicate complex technical security concepts and tailor deliverables to client-facing technical teams and executive audiences Preferred certifications: Security+, PMP, or equivalent certifications/work experiences.

Reliable high-speed internet connection and backup internet solution Proactive, strong attention to detail, and excellent soft skills for cross-team collaboration High aptitude in security technology and business acumen Excellent written and verbal communication skills Exceptional organization and time management skills.

Consistently execute and deliver on tasks on time. Ability to manage multiple tasks and deadlines in a fast-paced environment Independent, self-starter, team player with a positive attitude