IT Head

Italia Group is a growing Indian manufacturer. We are seeking an IT Head to lead technology across our plants and business operations. This is a business-enablement role, not IT support — you will drive reliability, digital transformation, cybersecurity, data, and measurable automation ROI across manufacturing, supply chain, and commercial functions.

Key Responsibilities

IT Infrastructure & Operations (15%) – Ensure availability of servers, network, Wi-Fi, endpoints, backups, and cloud/on-prem infrastructure across plants and offices. Run service desk and incident management. KPIs: uptime ≥99.5%; tickets resolved within SLA ≥95%. ERP & Business Applications (15%) – Own ERP stability, enhancements, integrations, master data, access controls, vendor management, and reporting.

KPIs: uptime ≥99.5%; user satisfaction ≥85%; enhancement projects on time/budget ≥90%. CRM & Application Ecosystem (10%) – Manage third-party CRM and business applications; integrate with ERP; manage licenses, SLAs, and user satisfaction. KPIs: application uptime ≥99.5%; 100% SLA/license compliance. Plant Automation / IoT / Industry 4.

0 (20%) – Identify and implement IoT, sensors, OEE, predictive maintenance, energy monitoring, production dashboards, barcode/RFID. Work jointly with Production, Maintenance, Quality, SCM, and Finance. KPIs: 3–5 Industry 4.0 initiatives/year; ≥80% within budget; documented ROI; measurable OEE/downtime/scrap/energy improvement.

Digital Transformation & Process Automation (10%) – Automate manual processes using RPA, APIs, low-code/no-code, AI, and analytics. KPIs: ≥3 automations/year with documented savings; on-time/budget ≥90%. Cybersecurity & IT Risk (10%) – Lead endpoint security, firewall, IAM, vulnerability management, backup/DR, phishing awareness, incident response, audits.

KPIs: 100% critical vulnerabilities remediated; backup success ≥98%; quarterly restore testing; zero major avoidable incidents; 100% MFA compliance. Data, BI & Management Reporting (5%) – Build dashboards, MIS, and production/sales/inventory analytics as a single source of truth. KPIs: key dashboards live per schedule; data quality ≥90%.

IT Budget & Vendor Management (5%) – Run annual budget, AMC/licensing, vendor performance, procurement, TCO, and project ROI. KPIs: spend within ±5% of budget; 5–10% cost optimization; vendor SLA compliance ≥95%. IT Governance & Team Development (5%) – Establish policies, SOPs, documentation, audits, team capability, and project governance.

KPIs: 100% process documentation; 100% audit compliance; ≥90% team development plans. Business Continuity / DR (5%) – Own DR strategy, backup validation, recovery testing, BCP. KPIs: quarterly recovery testing; RTO/RPO met; annual DR plan review.

Requirements

Bachelor's degree in Computer Science, IT, or Engineering 12–15+ years IT experience, including 3–5+ years in manufacturing/plant environments Hands-on ERP expertise (SAP / Oracle / Microsoft Dynamics / Infor) Experience with CRM, integrations/middleware, BI/analytics Plant automation / IIoT / MES / sensors knowledge Cybersecurity awareness (ISO 27001/NIST, OT/IT security) Strong cross-functional stakeholder and vendor management Budget ownership and vendor negotiation experience Preferred: M.

TECH, M.E, MS, MCA, MBA or relevant certification (ITIL, PMP, CISSP, cloud certification) Experience in a multi-plant Indian manufacturer RPA / low-code / cloud (Azure/AWS) exposure Prior IoT / Industry 4.0 program delivery with proven ROI