Billing and Collections Specialist

Description This is us Kaltura (NYSE: KLTR) is a global software company on a mission to transform digital experiences from one-way interactions into intelligent, personalized conversations that move people forward. Founded in 2006, we started by making video more accessible to organizations around the world. Today, we're taking that foundation much further, combining conversational AI, rich media, enterprise knowledge, and data to build a new generation of intelligent digital experiences.

Our technology helps organizations turn their content and knowledge into interactive, AI-powered experiences that can guide customers, train employees, support learners, and engage audiences in real time. From AI agents and personalized learning experiences to digital events, content hubs, and media platforms, we're changing how people interact with technology, and what technology can do for them.

More than 1,000 organizations worldwide rely on Kaltura, reaching over 100 million users at home, at work, and at school. And the people behind it? We're a global team of 600+ employees, with offices in New York, London, Singapore, and Tel Aviv, united by a culture of openness, flexibility, and collaboration. Kaltura is a fast-paced environment where ideas are welcome, initiative is encouraged, and there's always something new to build, challenge, or improve.

We believe in giving people the freedom to make an impact, the flexibility to balance work and life, and the opportunity to grow as we continue to evolve. If you don't meet 100% of the requirements below, that's okay. Nobody's perfect! We believe in hiring people, not just a list of skills. If this sounds like a place where you'd be excited to learn, contribute, and make an impact, we'd love to hear from you.

Requirements

The role You will support Kaltura’s billing and collections activities by preparing and delivering accurate customer invoices, following up on outstanding balances, and helping resolve billing and payment issues. This role works closely with customers and with Sales, Customer Success, Revenue Operations, and Accounting.

The ideal candidate is organized, detail-oriented, customer-focused, and comfortable managing a high volume of activity in a fast-paced SaaS environment. The day-to-day Review customer agreements and order forms to ensure accurate booking, billing setup, and invoice generation. Prepare, issue, and deliver customer invoices while maintaining accurate billing records across company systems.

Manage collections activities for open and past-due accounts, including customer outreach, follow-up, and payment tracking. Investigate and resolve billing, payment, and account discrepancies in partnership with customers and internal stakeholders. Process billing adjustments, credit memos, cancellations, and vendor/customer account documentation as needed.

Support month-end close activities, reporting, account reconciliations, and ongoing billing and revenue operations processes. Ideally, we’re looking for: At least five years of hands-on experience in billing, accounts receivable, collections. Strong understanding of customer invoicing, payment follow-up, account reconciliation, and dispute resolution.

Experience working with Salesforce (must) and financial systems such as Net. Suite or Sage Intacct (advantage). Strong Excel, analytical, organizational, and problem-solving skills, with high attention to detail. Excellent written and verbal communication skills, with the ability to work independently and collaborate across teams.

Experience working in a SaaS or technology company. These would also be nice: Experience with customer invoicing portals and high-volume customer accounts. A bachelor’s degree in economics, business, finance, accounting, or a related field. The perks: Hybrid, flexible work environment Extended private health (including mental) insurance Personal and professional development programs Occasional Cross company long weekends