Account Manager

Job purpose: Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa, lifestyle brands, and similar partners) to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration. The role focuses on transforming vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships, while also identifying and onboarding new brands through a structured pipeline.

Responsibilities

1. Vendor Relationship Management Own day-to-day communication with assigned vendors. Build long-term, trust-based partnerships with clear points of contact. Conduct regular check-ins (weekly / bi-weekly) with vendors. Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs).
2. Item Availability & Follow-Up Track availability of all add-on SKUs. Follow up on low-stock or at-risk items before shortages occur with warehouse team. Confirm lead times and replenishment schedules. Ensure discontinued or replaced items are communicated early.
3. Storage & Stock Model Coordination Work with Operations to define storage models per vendor: Vendor-held stock The X warehouse stock Consignment stock Ensure agreed stock quantities are respected. Track aging stock and slow movers.
4. Pricing & Commercial Terms Ensure updated price lists are always available. Flag margin risks to management.
5. Quality & Packaging Control Ensure items meet The X quality and brand standards. Coordinate packaging improvements when needed. Handle quality complaints with vendors and ensure closure.
6. Data & Reporting Maintain SKU lists and vendor master data in system. Prepare weekly reports covering: Stock status Risks New items Operational issues Prepare monthly vendor performance summaries.
7. New Brand Acquisition & Pipeline Management Identify and approach new brands aligned with The X positioning. Build and manage a structured pipeline for potential vendors and partners. Conduct partnership meetings, negotiations, and onboarding discussions. Track pipeline stages from lead → negotiation → onboarding → live. Coordinate with internal teams to ensure smooth brand launches and activation.

Requirements

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field. At least 1 year of experience in Account Management, Sales, or dealing with clients. Strong communication and interpersonal skills. Customer-oriented attitude with the ability to work independently and within a team. Basic understanding of sales principles and customer service practices.

Excellent communication and interpersonal skills, with the ability to build rapport and influence decision-makers.