Registered Nurse (RN) – Pediatric Triage & Clinical Advice

Registered Nurse (RN) – Pediatric Triage & Clinical Advice Hendersonville Pediatrics – Hendersonville, NC Reports to: Practice Manager Direct Reports: None Job Type: Full-time FLSA Classification: Non-Exempt Travel Requirement: Minimal; may occasionally travel between office locations ________________________________________ Position Summary: Hendersonville Pediatrics is seeking a skilled and compassionate Registered Nurse (RN) to join our care team as a Pediatric Triage & Advice Nurse.

In this role, you’ll serve as a trusted resource for families—offering expert guidance, assessing symptoms, and helping caregivers navigate everything from the common cold to high-fever panic. You’ll play a vital role in ensuring our patients receive timely, accurate, and family-centered care. ________________________________________ Benefits: ● 401(k) with company match ● Medical, dental, and vision insurance ● Paid time off (PTO) ● Life insurance ● Short- and long-term disability insurance ● Employee discount on services ● Employee Assistance Program (EAP) ● Uniform allowance ________________________________________ Key Responsibilities: ● Provide telephone triage using established clinical protocols to assess patient needs and determine the appropriate level of care.

● Offer evidence-based health education and home care instructions to parents and caregivers. ● Evaluate symptoms, prioritize urgency, and direct patients to appropriate care pathways (in-office visit, urgent care, emergency department, or home care). ● Schedule acute in-office sick visit if appropriate. ● Communicate with providers and staff to support care coordination and follow-up.

● Accurately document all triage interactions and clinical communications in the electronic health record (EHR). ● Assist with care coordination tasks such as follow-up calls, lab result reviews, school notes, and patient education. ● Assist with prior authorizations for medications and diagnostic testing. ● Participate in staff meetings, continuing education, and quality improvement initiatives.

________________________________________ Qualifications: ● Active RN license in the state of North Carolina. ● Minimum 2 years of pediatric nursing experience; triage or advice line experience preferred. ● Excellent clinical judgment and strong written and oral communication skills, especially in high-pressure situations.

● Comfortable using EHR systems and clinical decision support tools. ● BLS certification required; PALS preferred. ● Bilingual in Spanish preferred, but not required. ________________________________________ Schedule: Full-time (Monday–Friday, 8:00 am–5:00 pm)