Director of IT

Job Details: Job Location: HQ

• WAUKESHA, WI, Position Type: Full Time, Salary Range: Undisclosed, Job Shift: 1st Shift, We are seeking an experienced and hands-on Director of IT to oversee all aspects of information technology in a fast-paced marketing execution and print manufacturing environment. This role is responsible for maintaining the reliability, security, and performance of the company’s IT infrastructure, supporting both office and production environments. The ideal candidate will be proactive, solutions-oriented, and able to balance strategic planning with day-to-day IT support and operations.

Key Responsibilities

Lead and manage all IT operations including network infrastructure, cybersecurity, hardware, software, and telecommunications systems. Provide direct support for print production systems, shop floor technology, and ERP/MIS platforms. Partner with internal teams to support marketing technology needs including automation platforms, CRM systems, and web-to-print portals.

Administer and optimize enterprise systems including Microsoft 365, file servers, backups, and remote access tools. Manage IT vendors, service providers, and consultants, ensuring high-quality support and alignment with business needs. Develop and enforce IT policies, procedures, and best practices, with a focus on security, uptime, and compliance.

Support end-users across departments with timely troubleshooting, training, and resolution of hardware/software issues. Plan and execute technology upgrades, system integrations, and business continuity measures. Identify opportunities to improve operational efficiency through technology automation or process improvements.

Maintain IT asset inventory and lifecycle management. Support data analytics/reporting tools and ensure data integrity across platforms.

Qualifications

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent work experience). 5+ years of IT experience, including at least 2 years in management or lead role. Experience supporting manufacturing or print production environments strongly preferred. Strong understanding of networking, cloud infrastructure (Azure, M365), cybersecurity, and data backup strategies.

Proven ability to manage multiple projects, priorities, and stakeholders. Excellent troubleshooting, communication, and user support skills. Working knowledge of print MIS/ERP systems, prepress and digital print technologies, and production workflows a plus. Working Conditions: Primarily on-site role with regular interaction on the production floor and in office settings.

Occasional after-hours support required for critical updates or outages. Some travel may be required between facilities (if applicable). Qualifications: