Social Media Response Management Executive

Trans Skills is an HRIS solutions business offering services from hiring to payroll processing and payments. Founded in 2008 and headquartered in Dubai, we offer a comprehensive suite of products and services to help businesses source, onboard, ensure compliant global employment and payroll, and facilitate salary and statutory payments in over 140 countries.

Trans Skills is also a global EOR provider with specialty recruitment and staffing solutions across the Middle East and Africa. We have a global network of 32 offices serving clients in more than 40 countries worldwide.

• Actively manage client's social media pages including responding to fans, moderating pages and pro-actively engaging with users.
• Actively work on enhancing client’s public image through its social media platforms.
• Act as a focal point to ensure communication between the client and their customers are managed efficiently.
• Perform other activities based on clients' needs and requirements, like listening, monitoring or proactive engagement.
• Make sure the KPIs agreed with the client are achieved.
• Serve as a subject matter expert on the use of social media platforms.
• Responsible for achieving high quality results with only general supervision.
• Effectively communicate the company’s mission.
• Perform other job-related duties as assigned by direct manager
• Bachelor’s degree in mass communication, public relation, journalism or any relevant field.
• 1-2 years’ experience in similar post.
• Fluent in English and Arabic (reading, writing, and speaking);
• Excellent interpersonal and communication skills; Excellent problem solving and conflict handling skills; Computer literacy (MS Office tools)