Customer Service Manager, CRD

Industrial and Commercial Bank of China (Asia) Limited (“ICBC (Asia)”) is the flagship of overseas business of Industrial and Commercial Bank of China Limited (“ICBC”) – currently the largest commercial bank in China, and it is one of the domestic systemically important banks (D-SIBs) in Hong Kong. Currently, ICBC (Asia) has 52 retail outlets (including 27 “Elite Club” Wealth Management Centres) in Hong Kong.

It is engaged in commercial banking, investment banking and other financial services, including those of securities, insurance and funds, with a focus on commercial and retail banking as well as global market business. Chinese Mercantile Bank and ICBC Asset Management (Global) Company Limited, two wholly-owned subsidiaries of ICBC (Asia), specialize in Renminbi services in mainland China and ICBC’s global asset management business respectively.

Job Responsibilities

Provide sales services to customers including account openings, AML checking, deposit quotation, remittance & banking Coordinate and track internal business reporting of the business unit Cross-sell bank's customer products, ifany, to potential customers Act as coordinator for the Department to liaise with customers and other departments in daily operations Perform ad-hoc tasks as assigned Job Requirements Higher Diploma level or above Relevant working experience in banking operations: loans administration/deposits/account opening/e-banking services and etc; preferably with front-line or customer service /bills operation experience Good business sense, excellent communication and interpersonal skills Mature and self-driven Self-motivated, independent and able to work under pressure Conversant in MS Office Applications Good command of both written and spoken English and Chinese To Apply Please submit your resume to [email redacted, apply via Company website] .

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