Accounts Receivable and Collections Representative

Together, We Own it! Start your employee owner journey with Shorr Packaging. The Accounts Receivable Representative is responsible for managing an assigned portfolio of customer accounts with a focus on collections, account reconciliation, and timely payment recovery. This role monitors outstanding balances, billing activity, and unapplied cash; follows up on past due invoices; resolves payment discrepancies; and partners with customers and internal teams to reduce delinquency and maintain positive relationships. Additional responsibilities include billing, unapplied cash and credit application and credit support.

Responsibilities

will expand to billing, cash application, and consultation on customer credit decisions.

Responsibilities

Review and monitor existing assigned accounts for collection efforts. Collect customer payments in accordance with payment terms. Provide timely follow-up on payment arrangements. Review, report and place collection calls on delinquent accounts. Correspond with customers through calls, mail and email as necessary to encourage payment of delinquent accounts and for other customer account maintenance needs. Research customer claims for invoice short-payment and deductions and assist with resolution in coordination with internal customer service teams. Identify issues attributing to account delinquency and discuss them with management. Answer accounts receivable inquiries and follow-up as necessary. Effectively and clearly communicate verbally and in writing with both internal customer service and sales teams and external customer contacts regarding status of customer accounts. Record customer payments by recording cash, checks and credit card transactions to appropriate accounts. Monitor existing customer accounts and pending orders for credit worthiness. Assist with the setup of new customer accounts Other duties may be assigned.

Requirements

High School Degree or equivalent required Minimum of 3 years of Accounts Receivable experience with a strong focus on collections, account reconciliation, and customer account management required. Microsoft Office with emphasis on Outlook, Word, and Excel required Shorr Packaging does not provide work authorization sponsorship for this position. Shorr Benefits Employee Stock Ownership Plan (ESOP)

• Together, We Own It! Comprehensive Employee Benefits: Medical, dental, vision, Paid Time Off and other insurance coverages Generous PTO with vacation, sick and floating holidays. 401K plan plus matching Team based Employee Owner company culture Shorr Packaging Corp is an equal-opportunity employer. It is the policy of Shorr Packaging Corp to afford full Equal Employment Opportunity, and all applicants will receive consideration for employment without regard to protected veteran status or disability status or any other legally protected status.