ServiceNow Trainer

Key Responsibilities

Deliver instructor-led and virtual training sessions on ServiceNow modules such as: ITSM (Incident, Problem, Change Management) ITOM ITBM / SPM HRSD GRC CMDB Develop training materials including presentations, user guides, exercises, and assessments. Customize training content based on client requirements. Conduct hands-on workshops and practical lab sessions.

Evaluate trainee performance and provide feedback. Stay updated with the latest ServiceNow releases and features. Support certification preparation for CSA, CAD, CIS, etc. Collaborate with technical and functional teams to enhance training effectiveness.