Manager, IT Infrastrructure

The Organization The Winnipeg Airports Authority (WAA) is a community-based, non-share capital corporation that operates, manages, maintains and invests in the Winnipeg James Armstrong Richardson International Airport and affiliate businesses. Operating on a multi-site property, the WAA is responsible for airport operations, security, facilities, parking, ground transportation and communications.

With an ever-expanding airport campus, WAA is a critical player in the development of one of Canada’s strategic transportation hubs. As a perennial “Top Manitoba Employer”, the WAA prides itself as an organization that attracts engaged employees with the right skills, in the right place, and at the right time. http://www.

waa.ca The Opportunity Reporting to the Director, IT Infrastructure and Cybersecurity, the Manager, IT Infrastructure is accountable for the operation, deployment, and support of WAA's network, storage, compute, virtualization, and hybrid-cloud environments. The role works closely with IT Planning and Projects and business stakeholders to plan and coordinate operational, sustainment, and project work; lead infrastructure project intake; assess priorities, requirements, dependencies, and constraints; and determine the internal and external resources required for delivery.

The Manager, IT Infrastructure, is accountable for technical delivery and transition into ongoing operational support through the IT Infrastructure team, vendors, and consultants. The role provides technical leadership, balances project demand, operational priorities and resource capacity, builds strong relationships across WAA, and exercises appropriate discretion and decision-making authority on matters of operational importance within its scope.

Responsibilities include

Leads the IT Infrastructure team responsible for WAA’s network, server, storage, virtualization, and cloud infrastructure, including hiring, coaching, development, performance management, and administration of the Collective Bargaining Agreement. Leads day-to-day infrastructure activities, priorities, and resource assignments, and determines the appropriate use of internal staff, vendors, and consultants.

Leads infrastructure project intake, prioritization, and resourcing, working closely with IT Planning and Projects and business stakeholders, and balances operational, sustainment, and project demands. Remains accountable for the technical delivery, operational readiness, documentation, and transition into ongoing support of infrastructure solutions.

Oversees capacity, performance, lifecycle planning, monitoring, backup, and disaster recovery to ensure availability and resiliency. Oversees incident escalation, problem management, and change management, including outage planning, testing, and rollback. Develops and maintains infrastructure strategy, roadmaps, architecture, standards, and technical documentation across on-premises and cloud environments.

Establishes service-level expectations and KPIs, and manages vendors, contracts, licenses, and external service providers. Prepares and manages the IT Infrastructure budget, with ongoing monthly cost monitoring. Builds relationships with WAA stakeholders, tenants, and partners, provides briefings on priorities, risks, and delivery, and represents WAA with industry peers.

Participates in an on-call rotation supporting a 24/7 airport environment. Selection Criteria Include: Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related discipline, or an equivalent combination of education and relevant experience. 10+ years of progressive experience in IT infrastructure, including enterprise networking, server, storage, virtualization, and cloud technologies.

Previous management experience with demonstrated success leading, developing, and motivating technical teams. Experience planning and coordinating infrastructure initiatives, balancing project and operational demands. Strong understanding of enterprise networking and Microsoft-based infrastructure environments. Experience with incident, problem, and change management.

Demonstrated experience managing vendors, consultants, contracts, and external service providers, plus budgeting, forecasting, and cost management experience. Excellent communication skills, including explaining technical concepts, risks, and recommendations to non-technical stakeholders. Preferred: Experience with Cisco networking, Microsoft Azure, AWS, and VMware virtualization.

CCNA, PMP, or other relevant technical, cloud, infrastructure, or project management certifications. Experience with enterprise storage, backup, disaster recovery, and infrastructure resiliency. Experience in an airport, transportation, critical-infrastructure, or other 24x7 operational environment. Experience managing in a unionized environment.

Work with us! Highly competitive salary Full Benefits package, including Health, Dental & Vision. DC Pension Plan Healthcare Spending Account to use on additional benefit expenses Lifestyle Spending Account to use on Wellness expenses such as health and fitness. Employee Assistance Program Supported Training & Development opportunities Opportunity to work with a high functioning team of professionals working on a diversified portfolio Proud to be named one of Manitoba’s Top Employers annually since 2011 Conditions of employment include the ability to obtain and maintain an Airport Restricted Area Identification Card (RAIC) and Transportation Security Clearance (TSC), inclusive of approval for U.

S. Preclearance. Winnipeg Airports Authority is an equal opportunity employer committed to diversity, equity, inclusion, and accessibility. We encourage all qualified applicants experiencing barriers to equity to self-identify in their application. Accommodations are available upon request during the assessment and selection process.