Partner Success Manager

Job Address: 8275 Allison Pointe Trail Suite 370 Indianapolis, IN 46250 Communi. Care Advantage is currently recruiting a Partner Success Manager for our Medicare Advantage health plan.

Key responsibilities

Foster trusted and productive relationships with partners to drive loyalty and growth in your market Maintain consistent contact with current and future partners via site visits, emails, phone calls, etc. Troubleshoot barriers and challenges that partners encounter that inhibit growth and member retention Deliver on tailored engagement strategies for partners to address their concerns and deepen their engagement Participate in sales, member advocacy, and cross functional meetings to discuss market updates, relationship successes, and challenges Collaborate with leadership to develop market strategy and implementation plans to increase awareness and drive productive relationships Develop a strong understanding of Communicare Advantage’s care model and how it adds value to senior communities and their residents Effectively communicate Communicare Advantage’s value proposition Determine ways Communicare Advantage can align with and support partner goals Develop and maintain trust with key stakeholders, both internal and external Partner with Communicare Advantage’s marketing team on collateral development and partner education material Collaborate with sales and member advocacy to organize educational events and activities that engage partners Keep informed on industry trends, market dynamics, and competitor activity Background & Requirements: Bachelor’s Degree preferred 2-5 years working in the senior living industry with an understanding of nursing home operations Experience in a client facing role Willingness to travel to partner sites, including overnight stays, 25% of the time Solution focused Detail oriented Proactive self-starter Cross Functional Collaboration Active listener Building Positive team culture Ability to work as a telecommuter Ability to communicate complex healthcare information to current and future partners Ability to develop and manage relationships to reach business goals Ability to manage multiple priorities including site visits and handling partner concerns